# 24-7 Care Services

*Operated by 24-7 Care Services Birmingham Ltd.*

24-7 Care Services is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 04/01/2024

## Practical info

- Postcode: B33 0TG
- Registered manager: Belle, Charmaine
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 04/Jan/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-01-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-04

### Other

- Finding
  - Evidence: Investment in electronic call monitoring system to improve oversight and record-keeping.
  - Published: 2024-01-04
- Finding
  - Evidence: Provider responded immediately during and after inspection to address concerns raised.
  - Published: 2024-01-04
- Finding
  - Evidence: Strong open culture with accessible management available 24 hours a day and regular staff meetings.
  - Published: 2024-01-04
- Finding
  - Evidence: Effective partnership working with other health and social care agencies.
  - Published: 2024-01-04
- Finding
  - Evidence: Staff received regular training and competency assessments in medication administration.
  - Published: 2024-01-04
- Finding
  - Evidence: Safe recruitment processes including DBS checks were followed.
  - Published: 2024-01-04
- Finding
  - Evidence: Staff were knowledgeable about people's needs and responded quickly to changes in care requirements.
  - Published: 2024-01-04
- Finding
  - Evidence: People felt safe and were highly complimentary about the respectful, unhurried care provided by consistent staff.
  - Published: 2024-01-04
- **care_planning** _(moderate)_
  - Evidence: Where 1 person had a particular medical condition, there was nothing documented in their care record to explain to staff how to support them.
  - Published: 2024-01-04
- **medication_management** _(moderate)_
  - Evidence: Medication audits had failed to identify the risks associated with the gaps in MAR charts [Medication Administration Records].
  - Published: 2024-01-04
- **governance** _(critical)_
  - Evidence: Systems in place to monitor the quality of care people received had not identified areas of potential risk which were found on inspection.
  - Published: 2024-01-04
- **record_keeping** _(moderate)_
  - Evidence: Care plans and risk assessments did not provide an accurate and up to date picture of people's needs.
  - Published: 2024-01-04
- **medication_management** _(critical)_
  - Evidence: There were no protocols in place for staff to follow for people who needed support with medicines which were administered 'as and when required'.
  - Published: 2024-01-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-04
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-04
- Finding
  - Staffing and recruitment
  - Published: 2024-01-04
- Finding
  - Using medicines safely
  - Published: 2024-01-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-04
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2375497294

HomeCare Compass is an independent guide and is not affiliated with the CQC.