# Hawkinge House

*Operated by Hawkinge House Limited.*

Hawkinge House is a CQC-regulated home-care agency in Folkestone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/04/2022

## Practical info

- Postcode: CT18 7SS
- Registered manager: Peacock, Tara
- Local authority: Kent
- Region: South East
- City: Folkestone
- Last CQC check: 02/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care provided in partnership with community nurses, hospice teams and GPs
  - Published: 2022-04-02
- Finding
  - Evidence: Staff were recruited safely with appropriate DBS and reference checks
  - Published: 2022-04-02
- Finding
  - Evidence: Service worked in partnership with health and social care professionals; primary care team confirmed improvement
  - Published: 2022-04-02
- Finding
  - Evidence: Accidents and incidents analysed to identify trends and prevent recurrence
  - Published: 2022-04-02
- Finding
  - Evidence: Improved staff engagement and meaningful interaction with people
  - Published: 2022-04-02
- Finding
  - Evidence: Care plans were personalised, including life histories, likes and dislikes
  - Published: 2022-04-02
- Finding
  - Evidence: Robust infection prevention and control measures in place across all assessed areas
  - Published: 2022-04-02
- Finding
  - Evidence: Medicines were managed and administered safely in accordance with national guidelines
  - Published: 2022-04-02
- Finding
  - Evidence: Staff were knowledgeable about safeguarding and confident to report concerns
  - Published: 2022-04-02
- Finding
  - Evidence: Risk assessments were comprehensive and up to date with clear instructions for staff to mitigate risks
  - Published: 2022-04-02
- **medication_management** _(minor)_
  - Evidence: At the last inspection we saw fridge temperatures were not always recorded. At this inspection this had improved but was still not consistent.
  - Published: 2022-04-02
- **governance** _(minor)_
  - Evidence: These changes were still new when we inspected and needed more time to become embedded in the service.
  - Published: 2022-04-02
- **leadership** _(moderate)_
  - Evidence: The service did not have a manager registered with the Care Quality Commission (CQC) and the CQC had not received an application at the time of this inspection
  - Published: 2022-04-02
- **complaints_handling** _(moderate)_
  - Evidence: Relatives told us that some minor concerns they reported were not always addressed quickly... most relatvies reported things going missing... they had not taken any action and there had been no improvement.
  - Published: 2022-04-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-02
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-02
- Finding
  - Using medicines safely
  - Published: 2022-04-02
- Finding
  - Staffing and recruitment
  - Published: 2022-04-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-237449361

HomeCare Compass is an independent guide and is not affiliated with the CQC.