# Kanmore House

*Operated by Denise Quality Care Services Limited.*

Kanmore House is a CQC-regulated home-care agency in Tilbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/05/2019

## Practical info

- Postcode: RM18 8AD
- Registered manager: Okoroha-Izegbune, Doris
- Local authority: Thurrock
- Region: East
- City: Tilbury
- Last CQC check: 30/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Communication with families
  - Published: 2020-01-29
- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Dignity, respect and compassion
  - Published: 2020-01-29

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff showed good understanding of types of abuse and internal reporting procedures
  - Published: 2021-10-30
- Finding
  - Evidence: All staff had received a DBS check
  - Published: 2021-10-30
- Finding
  - Evidence: People reported their privacy and dignity were maintained during personal care
  - Published: 2021-10-30
- Finding
  - Evidence: People's nutritional and healthcare needs were identified and support provided
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated a good knowledge and understanding of the people they cared for
  - Published: 2021-10-30
- Finding
  - Evidence: People received their medicines at the times they needed them
  - Published: 2021-10-30
- Finding
  - Evidence: People told us they felt safe and staff were described as reliable and punctual
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: there had been no training on the Mental Capacity Act 2005 for staff...none of the staff were able to demonstrate an understanding of the requirements
  - Published: 2021-10-30
- **staff_competency** _(moderate)_
  - Evidence: registered manager could not evidence that staff were assessed following the training to ensure they were competent or to see if the training had been effective
  - Published: 2021-10-30
- **person_centred_care** _(moderate)_
  - Evidence: No evidence was available to show that the content of the support plans had been agreed with the person who used the service or those acting on their behalf
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: provider had failed to implement a robust quality monitoring system that operated effectively to ensure compliance with regulatory requirements
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: Care records for people did not contain information on people's preferences and choices fully or clear instructions on how staff would meet people's needs
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: People's support plans did not include information on how people would be supported to meet their assessed needs
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: It is hoped that supervisions will be held four times a year but none have been done as of yet...appraisals had not been completed at this time
  - Published: 2021-10-30
- **staff_training** _(critical)_
  - Evidence: staff had not received specific training relating to catheter care...instruction had been given by other members of staff who were not trained to deliver this specific training
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: staff were signing medication records where covert medication was being given by the family without witnessing the medication being placed in food
  - Published: 2021-10-30
- **staffing_levels** _(critical)_
  - Evidence: a 'staff member' was working for the service that had not been recruited at all
  - Published: 2021-10-30
- **safeguarding** _(critical)_
  - Evidence: staff were concerned for a person's wellbeing in terms of a relative's interventions. No attempt had been made by staff to discuss this with management
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Promoting independence and community access
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and management oversight
  - Published: 2020-01-29
- Finding
  - Quality assurance and audit systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2368079208

HomeCare Compass is an independent guide and is not affiliated with the CQC.