# Care Assistance

*Operated by Mrs Jean Chedalavada David-John.*

Care Assistance is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2022

## Practical info

- Postcode: S60 2DH
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-01-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-25

### Other

- Finding
  - Evidence: Service operated within the principles of the Mental Capacity Act 2005.
  - Published: 2022-12-15
- Finding
  - Evidence: Well-led rating improved from Requires improvement to Good since last inspection.
  - Published: 2022-12-15
- Finding
  - Evidence: Care plans were developed with people's involvement and reviewed regularly.
  - Published: 2022-12-15
- Finding
  - Evidence: PPE was plentiful and infection control training was provided to staff.
  - Published: 2022-12-15
- Finding
  - Evidence: Manager had good oversight of incidents and made service changes when required.
  - Published: 2022-12-15
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references prior to employment.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff had received safeguarding training and knew how to report concerns; required notifications were made to CQC and local authority.
  - Published: 2022-12-15
- Finding
  - Evidence: Medicines were managed safely with regular audits in place.
  - Published: 2022-12-15
- Finding
  - Evidence: People and relatives spoke highly of staff and the manager, highlighting warmth, humour, and responsiveness to changing needs.
  - Published: 2022-12-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-25
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-01-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-25
- Finding
  - Staffing and recruitment
  - Published: 2022-01-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-25
- Finding
  - Using medicines safely
  - Published: 2022-01-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-01-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2365970567

HomeCare Compass is an independent guide and is not affiliated with the CQC.