# Pathways Support

*Operated by Bayrose Limited.*

Pathways Support is a CQC-regulated home-care agency in Portsmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/08/2022

## Practical info

- Postcode: PO1 5JJ
- Registered manager: Goodbrand, Susan
- Local authority: Portsmouth
- Region: South East
- City: Portsmouth
- Last CQC check: 24/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good partnership working with health and social care professionals, recognised with a local learning disabilities team award
  - Published: 2024-01-12
- Finding
  - Evidence: Open management culture with accessible registered manager and positive staff morale
  - Published: 2024-01-12
- Finding
  - Evidence: Strong person-centred culture endorsed by people, families, and an external healthcare professional
  - Published: 2024-01-12
- Finding
  - Evidence: Robust quality monitoring systems introduced post-2019, covering medicines, care records, and infection control audits
  - Published: 2024-01-12
- Finding
  - Evidence: Effective infection control with PPE, hand hygiene promotion, and up-to-date policies
  - Published: 2024-01-12
- Finding
  - Evidence: Consistent, warm staffing with safe recruitment procedures including DBS checks and reference verification
  - Published: 2024-01-12
- Finding
  - Evidence: Risk assessments and care plans integrated and regularly reviewed, enabling safe independence
  - Published: 2024-01-12
- Finding
  - Evidence: Medicines management fully remediated since 2019 breach, with audits, competency assessments, and PRN guidance in place
  - Published: 2024-01-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-12
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-12
- Finding
  - Staffing and recruitment
  - Published: 2024-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-12
- Finding
  - Using medicines safely
  - Published: 2024-01-12

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2352580476

HomeCare Compass is an independent guide and is not affiliated with the CQC.