# Kelso Care Consortium Limited Supported Living Services

*Operated by Kelso Care Consortium Limited.*

Kelso Care Consortium Limited Supported Living Services is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/12/2019

## Practical info

- Postcode: B27 7AN
- Registered manager: Johnson, Nicola
- Local authority: Solihull
- Region: West Midlands
- City: Birmingham
- Last CQC check: 19/Dec/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Medicines were managed safely with trained staff, clear instructions, and records reviewed by the registered manager
  - Published: 2020-01-29
- Finding
  - Evidence: People's dignity, privacy, and independence were respected and promoted by care staff
  - Published: 2020-01-29
- Finding
  - Evidence: The service collaborated effectively with external professionals including local authority commissioners, GPs, and consultants
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager was accessible, visited people regularly, and maintained a service improvement plan
  - Published: 2020-01-29
- Finding
  - Evidence: People were actively involved in planning and reviewing their care, with annual reviews and regular house meetings
  - Published: 2020-01-29
- Finding
  - Evidence: Mental Capacity Act principles were understood and applied, with best interest decisions and IMCA involvement where required
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular training including specialist courses (e.g. autism) and had regular supervision meetings with their manager
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with care staff and received consistent support from a stable staff team without reliance on agency workers
  - Published: 2020-01-29
- Finding
  - Evidence: Provider proactively engaged with local MP to secure appropriate care for a person when local authority services were not forthcoming.
  - Published: 2019-12-19
- Finding
  - Evidence: Robust governance systems including audits of care files, medicine administration, health and safety, and regular staff competency spot checks.
  - Published: 2019-12-19
- Finding
  - Evidence: Strong leadership praised by relatives, staff, and professionals; Registered Manager described as knowledgeable, supportive, and responsive.
  - Published: 2019-12-19
- Finding
  - Evidence: People were actively supported to develop independence, with goals around work, training, and volunteering included in care plans.
  - Published: 2019-12-19
- Finding
  - Evidence: Care plans were person-centred, reflecting individual cultural, religious, and communication needs including communication passports.
  - Published: 2019-12-19
- Finding
  - Evidence: Staff received effective induction, regular supervision, annual appraisals, and comprehensive hands-on training including condition-specific training.
  - Published: 2019-12-19
- Finding
  - Evidence: Medicines administered appropriately with competency checks every three to four weeks and random spot checks in place.
  - Published: 2019-12-19
- Finding
  - Evidence: Relatives felt people were safe and staff escalated concerns appropriately; safeguarding referrals made to relevant authorities when required.
  - Published: 2019-12-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2343703092

HomeCare Compass is an independent guide and is not affiliated with the CQC.