# Abicare Services Limited - Salisbury

*Operated by Abicare Services Limited.*

Abicare Services Limited - Salisbury is a CQC-regulated home-care agency in Salisbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2023

## Practical info

- Postcode: SP2 7PU
- Registered manager: Webb, Charlotte
- Local authority: Wiltshire
- Region: South West
- City: Salisbury
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with health professionals including GPs, district nurses and physiotherapists.
  - Published: 2023-07-06
- Finding
  - Evidence: Person-centred approach evidenced through feedback, staff meetings, supervision and training; strong duty of candour awareness.
  - Published: 2023-07-06
- Finding
  - Evidence: Audit systems identified shortfalls and drove improvements; registered managers kept up to date with legislation and good practice.
  - Published: 2023-07-06
- Finding
  - Evidence: Management restructure with additional registered manager and locality managers improved oversight across live-in and home care services.
  - Published: 2023-07-06
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references and right-to-work verification.
  - Published: 2023-07-06
- Finding
  - Evidence: Risk assessments balanced independence with safety and were reviewed as needs changed, with involvement of people and relatives.
  - Published: 2023-07-06
- Finding
  - Evidence: Medicines administration records fully completed and checked by a second staff member; people and relatives expressed high trust in medicines support.
  - Published: 2023-07-06
- Finding
  - Evidence: Effective safeguarding systems implemented following previous breach of regulation 13; management restructure enabled prompt response to abuse allegations.
  - Published: 2023-07-06
- Finding
  - Evidence: Provider completed staff surveys and developed well-being action plans to support staff during the pandemic.
  - Published: 2023-03-10
- Finding
  - Evidence: Service involved people, families and others effectively; most people could reach the management team when needed.
  - Published: 2023-03-10
- Finding
  - Evidence: People and relatives felt safe and happy with the way staff were working.
  - Published: 2023-03-10
- Finding
  - Evidence: Additional infection control procedures developed in response to COVID-19, with good supply of PPE and staff training.
  - Published: 2023-03-10
- Finding
  - Evidence: New recruitment systems developed to improve reliability of checks on people's identity and right to work in the UK.
  - Published: 2023-03-10
- **incident_learning** _(moderate)_
  - Evidence: The registered manager was aware the response to replacing live-in carers when there was an allegation of abuse had not always been effective...a further allegation...resulted in a similar delay.
  - Published: 2023-03-10
- **leadership** _(moderate)_
  - Evidence: Five of the nine staff we spoke with gave negative feedback about the management team and felt they were not given the support they needed to do their job effectively.
  - Published: 2023-03-10
- **governance** _(moderate)_
  - Evidence: Quality assurance systems had not always identified shortfalls in the service provided or breaches of regulations. Improvements identified as needed at the last inspection had not been made.
  - Published: 2023-03-10
- **record_keeping** _(moderate)_
  - Evidence: Risk assessments had not always been kept up to date when people's needs changed...medicine administration records that were not included in their medicines risk assessments.
  - Published: 2023-03-10
- **safeguarding** _(critical)_
  - Evidence: There were two examples where allegations of abuse had been made against live-in care staff, yet the member of staff had remained in the person's home for several days.
  - Published: 2023-03-10
- **medication_management** _(critical)_
  - Evidence: All five of the medicines management records checked during the inspection contained shortfalls...increased the risk that errors would result in people receiving the wrong dose.
  - Published: 2023-03-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-06
- Finding
  - Staffing and recruitment
  - Published: 2023-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-06
- Finding
  - Using medicines safely
  - Published: 2023-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-06

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2023-07-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-234207729

HomeCare Compass is an independent guide and is not affiliated with the CQC.