# Whitehaven Trust Limited

Whitehaven Trust Limited is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/11/2022

## Practical info

- Postcode: BS32 4AQ
- Registered manager: Budd, Alistair
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 11/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Exceptional staff support including help with housing during COVID-19 and team building events.
  - Published: 2022-11-11
- Finding
  - Evidence: Strong duty of candour awareness and clear incident/accident reporting processes.
  - Published: 2022-11-11
- Finding
  - Evidence: Manager hands-on, working alongside care staff and conducting home environment risk assessments.
  - Published: 2022-11-11
- Finding
  - Evidence: Effective infection control measures including PPE, staff testing and vaccinations in line with government guidelines.
  - Published: 2022-11-11
- Finding
  - Evidence: Positive, open culture with weekly staff meetings and regular feedback sought from people using the service.
  - Published: 2022-11-11
- Finding
  - Evidence: Robust quality assurance through regular scheduled audits identifying and acting on shortfalls.
  - Published: 2022-11-11
- Finding
  - Evidence: Consistent staff team with strong relationships; staff built good rapport including with internationally recruited workers.
  - Published: 2022-11-11
- Finding
  - Evidence: People felt safe; one person stated 'I very much welcome the staff visiting. I do feel safe with their presence.'
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2341206151

HomeCare Compass is an independent guide and is not affiliated with the CQC.