# MKF Homecare Limited

MKF Homecare Limited is a CQC-regulated home-care agency in Bushey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/10/2018

## Practical info

- Postcode: WD23 3DG
- Registered manager: Sheward, Louise
- Local authority: Hertfordshire
- Region: East
- City: Bushey
- Last CQC check: 17/Oct/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Support to maintain health and nutrition
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff training, induction and supervision
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Registered manager joined a local care provider's association to strengthen regulatory knowledge.
  - Published: 2021-10-30
- Finding
  - Evidence: Open, transparent, and inclusive culture with a hands-on registered manager.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised, flexible service responsive to changes in people's needs and preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were described as kind, caring, and respectful of people's privacy and dignity.
  - Published: 2021-10-30
- Finding
  - Evidence: People were involved in developing and reviewing their care plans and gave consent to care and support.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction, training, supervision, and spot checks to support competency and development.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks and references from previous employers.
  - Published: 2021-10-30
- Finding
  - Evidence: Small, consistent staff team with sufficient deployment and adequate travel time between visits.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with staff training and competency checks at regular intervals.
  - Published: 2021-10-30
- Finding
  - Evidence: Risks to people's health and well-being were assessed and managed appropriately with individual risk assessments in place.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding procedures and reporting responsibilities.
  - Published: 2021-10-30
- **leadership** _(minor)_
  - Evidence: The provider and registered manager had not completed any surveys or questionnaires to determine how the service was performing.
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: There was a lack of management oversight and training was not always consistent...it was unclear when refresher training was due and how this was monitored and managed.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: Records did not always contain dates on which they had been reviewed or dates when changes had occurred. This made it difficult to confirm the frequency or effectiveness of these reviews.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: Records audited were not always consistent and did not always identify gaps. For example, records did not always contain dates on which they had been reviewed or dates when changes had occurred.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and staff training
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership culture and transparency
  - Published: 2021-10-30
- Finding
  - Record keeping and management oversight
  - Published: 2021-10-30
- Finding
  - Quality assurance and audit systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2340281233

HomeCare Compass is an independent guide and is not affiliated with the CQC.