# Rift Solutions Limited

Rift Solutions Limited is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 25/02/2026

## Practical info

- Postcode: LS10 1DX
- Registered manager: Quaresma De Barros, Keula
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 25/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2021-01-27
- Finding
  - Kindness, respect and dignity
  - Published: 2021-01-27

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-01-27
- Finding
  - Induction, supervision and appraisal
  - Published: 2021-01-27
- Finding
  - Mental Capacity Act understanding and application
  - Published: 2021-01-27
- Finding
  - Staff training currency
  - Published: 2021-01-27

### Other

- Finding
  - Evidence: Registered manager demonstrated awareness of CQC reporting responsibilities.
  - Published: 2021-01-27
- Finding
  - Evidence: Provider conducted satisfaction surveys and acted on concerns raised, with systems for quality monitoring including spot checks.
  - Published: 2021-01-27
- Finding
  - Evidence: Staff received effective induction, regular supervision and annual appraisal.
  - Published: 2021-01-27
- Finding
  - Evidence: Robust recruitment process including DBS checks and reference verification was in place.
  - Published: 2021-01-27
- Finding
  - Evidence: People felt safe with staff and reported being treated with kindness, dignity and respect.
  - Published: 2021-01-27
- Finding
  - Evidence: Care plans were detailed, person-centred, regularly reviewed, and updated to reflect changes in people's needs.
  - Published: 2021-01-27
- Finding
  - Evidence: Medicines were administered as prescribed and staff felt confident administering medication safely.
  - Published: 2021-01-27
- **staffing_levels** _(moderate)_
  - Evidence: The registered manager told us it was difficult to get staff to come in for training and also they were not always able to take staff off their shifts to come in for training due to staff shortages.
  - Published: 2021-01-27
- **consent_capacity** _(moderate)_
  - Evidence: Some staff had a basic understanding of the MCA 2005; however, others were unsure what it was. We found there was no specific training on MCA 2005 and staff told us it was not covered in safeguarding training.
  - Published: 2021-01-27
- **staff_training** _(critical)_
  - Evidence: Around 20 per cent of staff required updates on their mandatory training. One person's training for 'managing medication in domiciliary care, safeguarding of vulnerable adults, infection control' had expired in September 2014.
  - Published: 2021-01-27
- **missed_or_late_visits** _(critical)_
  - Evidence: Staff often arrived late and on some occasions calls were missed. 'We are playing catch up all day.' 'We have calls one after the other, we have no travelling time which means we have to cut the clients time down.'
  - Published: 2021-01-27

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-27
- Finding
  - Care planning and needs assessment
  - Published: 2021-01-27
- Finding
  - Complaints management
  - Published: 2020-01-29
- Finding
  - Care plan reviews and updates
  - Published: 2020-01-29

### safe

- Finding
  - Recruitment and employment checks
  - Published: 2021-01-27
- Finding
  - Medication management
  - Published: 2021-01-27
- Finding
  - Safeguarding and people feeling safe
  - Published: 2021-01-27
- Finding
  - Staffing deployment and visit punctuality
  - Published: 2021-01-27

### well_led

- Finding
  - Staff support and management visibility
  - Published: 2021-01-27
- Finding
  - Quality assurance and governance
  - Published: 2021-01-27
- Finding
  - Staff and service user engagement
  - Published: 2020-01-29
- Finding
  - MAR checking processes
  - Published: 2020-01-29
- Finding
  - Quality monitoring systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-232681786

HomeCare Compass is an independent guide and is not affiliated with the CQC.