# Cherish UK Ltd

*Operated by Cherish UK Limited.*

Cherish UK Ltd is a CQC-regulated home-care agency in Leigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 27/09/2019

## Practical info

- Postcode: WN7 1BU
- Registered manager: Stockell, Sam
- Local authority: Wigan
- Region: North West
- City: Leigh
- Last CQC check: 27/Sep/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, independence and equality and diversity
  - Published: 2023-05-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-16
- Finding
  - Ensuring people are well treated and supported
  - Published: 2023-05-16

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2023-05-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-16

### Other

- Finding
  - Evidence: Strong community partnerships including social services, district nursing, Wigan council quality performance team and local charities.
  - Published: 2023-05-16
- Finding
  - Evidence: Daily 'Service reviews' to review the past 24 hours and act on issues in a timely way.
  - Published: 2023-05-16
- Finding
  - Evidence: Audit systems, spot checks and competency assessments in place to monitor quality.
  - Published: 2023-05-16
- Finding
  - Evidence: Safe recruitment practices with all relevant pre-employment checks completed.
  - Published: 2023-05-16
- Finding
  - Evidence: Medication administration records completed accurately and audited regularly; staff competency assessed.
  - Published: 2023-05-16
- Finding
  - Evidence: Positive feedback from people and relatives about staff being kind, caring and considerate.
  - Published: 2023-05-16
- Finding
  - Evidence: Responsive to individual circumstances, including arranging food parcels for a person without money and food, and an emergency generator during a power cut.
  - Published: 2023-05-16
- Finding
  - Evidence: Person-centred care plans included life story details covering childhood, employment, hobbies, interests and family.
  - Published: 2023-05-16
- Finding
  - Evidence: Cherish Life Foundation (not-for-profit) established in 2012 to fund community access activities, including a fully accessible minibus.
  - Published: 2023-05-16

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-16
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-05-16
- Finding
  - Supporting people to follow interests, maintain relationships and take part in activities to avoid social isolation
  - Published: 2023-05-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-16
- Finding
  - Staffing and recruitment
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-16
- Finding
  - Assessing risk, safety monitoring and management; preventing and controlling infection; using medicines safely
  - Published: 2023-05-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2023-05-16
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks, regulatory requirements, continuous learning and improving care
  - Published: 2023-05-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2317220014

HomeCare Compass is an independent guide and is not affiliated with the CQC.