# Care Angels (Batley) Limited

*Operated by Care Angels (Batley) Ltd.*

Care Angels (Batley) Limited is a CQC-regulated home-care agency in Batley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/01/2020

## Practical info

- Postcode: WF17 8PJ
- Registered manager: Khan, Zakia
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Batley
- Last CQC check: 07/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-01-07
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-01-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-01-07

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-01-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-01-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-01-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-01-07

### Other

- Finding
  - Evidence: Complaints policy in place and people felt confident raising concerns
  - Published: 2020-01-29
- Finding
  - Evidence: Business Continuity and Recovery Plan in place for non-routine disruptions
  - Published: 2020-01-29
- Finding
  - Evidence: Open and transparent culture with registered manager receptive to feedback
  - Published: 2020-01-29
- Finding
  - Evidence: Regular unannounced quality checks and audits to monitor and improve service quality
  - Published: 2020-01-29
- Finding
  - Evidence: Cultural care needs considered with staff matched to individual preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Effective out-of-hours on-call system providing staff support outside office hours
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, bespoke, regularly reviewed every three months, and person-centred
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received induction, ongoing training, shadowing and specific training for complex needs
  - Published: 2020-01-29
- Finding
  - Evidence: Medication administration records fully completed, regularly audited, and staff competency checked
  - Published: 2020-01-29
- Finding
  - Evidence: Detailed risk assessments in place covering medication, falls, moving and handling, and environmental risks
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment practices including DBS checks, references and ID verification
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding and abuse types
  - Published: 2020-01-29
- **supervision_appraisal** _(minor)_
  - Evidence: The registered manager agreed to consider a more effective system to ensure formal supervision was held at frequencies according to their policy.
  - Published: 2020-01-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-01-07
- Finding
  - Meeting people's communication needs
  - Published: 2020-01-07
- Finding
  - End of life care and support
  - Published: 2020-01-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-01-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-01-07
- Finding
  - Preventing and controlling infection
  - Published: 2020-01-07
- Finding
  - Staffing and recruitment
  - Published: 2020-01-07

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-01-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-01-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-01-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2315246639

HomeCare Compass is an independent guide and is not affiliated with the CQC.