# 1-3 The Courtyard, Unit 24

*Operated by Community Care Options.*

1-3 The Courtyard, Unit 24 is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/05/2023

## Practical info

- Postcode: BL1 8PB
- Registered manager: Nicholson, Karina
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 03/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active partnership working with a wide range of professionals including advocacy, employment support and specialist health services.
  - Published: 2023-05-03
- Finding
  - Evidence: Effective governance and auditing systems with low staff turnover and long-term relationships with people supported.
  - Published: 2023-05-03
- Finding
  - Evidence: Visible, approachable leadership promoting a person-centred, open and inclusive culture.
  - Published: 2023-05-03
- Finding
  - Evidence: Strong incident learning culture with managers investigating incidents and sharing lessons learned.
  - Published: 2023-05-03
- Finding
  - Evidence: Effective infection prevention and control processes with appropriate PPE use.
  - Published: 2023-05-03
- Finding
  - Evidence: Implementation of STOMP principles ensuring medicines were not used excessively or inappropriately.
  - Published: 2023-05-03
- Finding
  - Evidence: Flexible staffing rotas adapted to people's wishes, activities and appointments with safe recruitment processes.
  - Published: 2023-05-03
- Finding
  - Evidence: Robust safeguarding systems including multi-agency working, staff training on recognising and reporting abuse.
  - Published: 2023-05-03
- Finding
  - Evidence: Staff focused on people's strengths and promoted independence, supporting people with medicines in a way that promoted autonomy.
  - Published: 2023-05-03
- Finding
  - Evidence: Achieved Investors in People bronze award and membership of In Control, demonstrating commitment to best practice and personalisation.
  - Published: 2020-01-29
- Finding
  - Evidence: Service user involvement embedded through easy-read documents, tenant meetings, WhatsApp group and involvement in recruitment and policy review.
  - Published: 2020-01-29
- Finding
  - Evidence: Approachable, well-regarded registered manager with on-call support arrangements and regular staff supervision and appraisals undertaken.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular audits across all service areas with results analysed and incorporated into an annual report driving continual improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: People supported to access a wide range of work, college and social activities including a free community social night open to all local residents.
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans documenting preferences, likes, dislikes, goals, aspirations, spiritual needs and communication needs, reviewed regularly.
  - Published: 2020-01-29
- Finding
  - Evidence: Thorough induction mirroring the Care Certificate and ongoing training programme adapted to staff learning styles including face-to-face, online and reading methods.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with locked storage, self-medication risk assessments, staff training and regular internal medicines audits.
  - Published: 2020-01-29
- Finding
  - Evidence: Safeguarding issues recorded, reported and investigated appropriately with staff demonstrating good understanding of reporting mechanisms and whistleblowing procedures.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment system with thorough DBS checks, references and identity verification ensuring staff suitability for working with vulnerable people.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2310061252

HomeCare Compass is an independent guide and is not affiliated with the CQC.