# Awesome Healthcare Solutions Limited

Awesome Healthcare Solutions Limited is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Inadequate |

Rating published: 09/12/2022

## Practical info

- Postcode: S9 2JN
- Registered manager: Tshabalala, Gracious
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 09/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Some care visits were longer than scheduled where staff stayed additional time to support people.
  - Published: 2022-12-09
- Finding
  - Evidence: Staff felt there were enough staff to care for people safely.
  - Published: 2022-12-09
- Finding
  - Evidence: Care plans were described as personalised.
  - Published: 2022-12-09
- Finding
  - Evidence: The service had effective systems for managing infection risks including those presented during the COVID-19 pandemic, with most people reporting staff used PPE effectively.
  - Published: 2022-12-09
- Finding
  - Evidence: The service was working within the principles of the Mental Capacity Act 2005; staff demonstrated a good understanding of the MCA and promoted people's independence and decision-making.
  - Published: 2022-12-09
- **record_keeping** _(moderate)_
  - Evidence: Records we reviewed were incomplete or lacked detail and there was little evidence the provider used this information to monitor or improve the service.
  - Published: 2022-12-09
- **communication_with_families** _(moderate)_
  - Evidence: Relatives told us communication with the management team was poor and this needed improvement.
  - Published: 2022-12-09
- **complaints_handling** _(moderate)_
  - Evidence: Complaints which the provider had recorded did not reflect all of the complaints people and their relatives told us they had raised.
  - Published: 2022-12-09
- **leadership** _(moderate)_
  - Evidence: The registered manager was not in the service on a full-time basis... they did not have oversight of the quality and safety of the service.
  - Published: 2022-12-09
- **governance** _(critical)_
  - Evidence: The provider had not operated an effective system to enable them to assess, monitor and improve the quality and safety of the service provided.
  - Published: 2022-12-09
- **incident_learning** _(moderate)_
  - Evidence: Incidents had not been consistently recorded or responded to. This meant people using the service were placed at risk from potential further incidents.
  - Published: 2022-12-09
- **care_planning** _(critical)_
  - Evidence: A person living with epilepsy had no information in their care plan about how they presented when they had a seizure.
  - Published: 2022-12-09
- **missed_or_late_visits** _(moderate)_
  - Evidence: Some visits were shorter than agreed times and not always on time... Records showed some people had missed calls.
  - Published: 2022-12-09
- **medication_management** _(critical)_
  - Evidence: one person had a medicine prescribed to be given four times a day, but this was recorded as being administered twice daily. This meant the medicine was not being administered as prescribed.
  - Published: 2022-12-09
- **safeguarding** _(critical)_
  - Evidence: The provider failed to identify, investigate and report safeguarding concerns to CQC or the local authority. For example, when a relative reported an incident where service users living with dementia were locked out of their home
  - Published: 2022-12-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2306442171

HomeCare Compass is an independent guide and is not affiliated with the CQC.