# Dolphin Healthcare Services

*Operated by Delight Essential Services UK Limited.*

Dolphin Healthcare Services is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: B26 2RU
- Registered manager: Akpara, Ngozi
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 29/Aug/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-04
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-05-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-04
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2023-05-04

### Other

- Finding
  - Evidence: Staff felt well supported and supervision was conducted regularly with development opportunities discussed.
  - Published: 2023-05-04
- Finding
  - Evidence: Partnership working with other agencies was in place and working well.
  - Published: 2023-05-04
- Finding
  - Evidence: Medication administered via EMAR with audits completed and actions taken where concerns identified.
  - Published: 2023-05-04
- Finding
  - Evidence: Registered manager was knowledgeable, approachable, and actively involved in care delivery.
  - Published: 2023-05-04
- Finding
  - Evidence: Incidents and complaints were recorded, investigated, and learning was shared with the team.
  - Published: 2023-05-04
- Finding
  - Evidence: Staff received appropriate training including the Care Certificate and competency assessments were completed.
  - Published: 2023-05-04
- Finding
  - Evidence: Risk assessments were detailed with control measures in place to reduce harm.
  - Published: 2023-05-04
- Finding
  - Evidence: Staff had good knowledge and understanding of safeguarding and how to protect people from abuse.
  - Published: 2023-05-04
- **record_keeping** _(minor)_
  - Evidence: More detail was needed to be added to provide clearer guidance for staff [on eating and drinking needs].
  - Published: 2023-05-04
- **person_centred_care** _(moderate)_
  - Evidence: Care plans were not always person centred and identifying specific needs of a person.
  - Published: 2023-05-04
- **governance** _(moderate)_
  - Evidence: The electronic system in place did not always allow the registered manager to identify shortfalls in the completion of peoples' health records.
  - Published: 2023-05-04
- **care_planning** _(moderate)_
  - Evidence: Risk assessments and care plans lacked detail around person centred care needs... the providers governance system in place had not identified the lack of information within risk assessments
  - Published: 2023-05-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-04
- Finding
  - Staffing and recruitment
  - Published: 2023-05-04
- Finding
  - Using medicines safely
  - Published: 2023-05-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-04

### well_led

- Finding
  - Working in partnership with others, continuous learning and improving care
  - Published: 2023-05-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-05-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2300927102

HomeCare Compass is an independent guide and is not affiliated with the CQC.