# Happy Futures Support Specialists Ltd

Happy Futures Support Specialists Ltd is a CQC-regulated home-care agency in Scarborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 09/01/2018

## Practical info

- Postcode: YO11 3TU
- Registered manager: O'Callaghan, Emily
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Scarborough
- Last CQC check: 09/Jan/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Won 'Care Employer Award' for Yorkshire and Humber at the Great British Care Awards 2017 and achieved Investors in People Gold Award.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with healthcare professionals, local authority, CCG, and community mental health teams.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with MAR records, competency checks, audits, and protocols for when-required medicines.
  - Published: 2021-10-30
- Finding
  - Evidence: No missed visits reported; no agency staff used; supernumerary staff pool maintained for cover.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective safeguarding systems, detailed person-centred risk management plans, and appropriate recruitment checks including DBS.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff support including induction, ongoing training, supervisions, appraisals, spot checks, and a 'Champion' role system for specialist topics.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong continuous improvement ethos with wide-ranging audits, action plans, and pursuit of accreditations such as the National Autistic Society autism accreditation.
  - Published: 2021-10-30
- Finding
  - Evidence: Extremely well-led service with a positive, inclusive culture; provider acted as a sector role model sharing best practice with other providers.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider developed a 'skills centre' offering a wide range of meaningful activities, employment support, and social opportunities for people who used the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding person-centred care with staff passionate about understanding and meeting individual needs, supporting people to improve their quality of life.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2299273762

HomeCare Compass is an independent guide and is not affiliated with the CQC.