# Mcare24 Limited

Mcare24 Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/03/2024

## Practical info

- Postcode: B38 9LR
- Registered manager: Ngeka, Petronila
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 23/Mar/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-04-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-05

### Other

- Finding
  - Evidence: A healthcare professional noted: 'I was very impressed with [provider's name], their professionalism and how they understood patients and the complexity of their needs.'
  - Published: 2024-04-05
- Finding
  - Evidence: Appropriate PPE provided and used consistently by staff to prevent and control infection.
  - Published: 2024-04-05
- Finding
  - Evidence: Registered manager was accessible day and night and carried out weekly home visits to obtain feedback and conduct informal spot checks.
  - Published: 2024-04-05
- Finding
  - Evidence: Provider worked closely with external healthcare professionals to meet people's complex needs.
  - Published: 2024-04-05
- Finding
  - Evidence: Consistent staffing group with safe recruitment checks including DBS checks in place.
  - Published: 2024-04-05
- Finding
  - Evidence: Staff knew people well and were described as kind, respectful and caring by people, relatives and healthcare professionals.
  - Published: 2024-04-05
- Finding
  - Evidence: People felt safe and were happy with their care; one person described all staff as their 'favourites'.
  - Published: 2024-04-05
- **consent_capacity** _(moderate)_
  - Evidence: Care records failed to demonstrate people's capacity to make decisions for themselves and the provider had failed to obtain copy of Court of Protection documents in respect of one service user.
  - Published: 2024-04-05
- **incident_learning** _(moderate)_
  - Evidence: The provider had not conducted overall analysis of these events to identify themes and trends and reduce the risk of reoccurrence.
  - Published: 2024-04-05
- **supervision_appraisal** _(moderate)_
  - Evidence: Formal supervisions had not taken place as per the provider's own protocol [every 3 months].
  - Published: 2024-04-05
- **staff_training** _(moderate)_
  - Evidence: The training overview showed staff had completed all of their mandatory online training, including moving and handling training, on a single day.
  - Published: 2024-04-05
- **care_planning** _(moderate)_
  - Evidence: One person's care plan advised staff to 'use strategies that had worked in the past' when supporting a person, but no information had been provided to staff to advise what those strategies were.
  - Published: 2024-04-05
- **safeguarding** _(critical)_
  - Evidence: The provider had not always notified the relevant external agencies of potential abuse concerns or made these notifications in the correct manner.
  - Published: 2024-04-05
- **record_keeping** _(moderate)_
  - Evidence: The information recorded in people's care records and risk assessments was not always accurate, up to date and complete.
  - Published: 2024-04-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-05
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-05
- Finding
  - Staffing and recruitment
  - Published: 2024-04-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-05
- Finding
  - Using medicines safely
  - Published: 2024-04-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-05
- Finding
  - Continuous learning and improving care
  - Published: 2024-04-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2299005954

HomeCare Compass is an independent guide and is not affiliated with the CQC.