# Elect Care Consultants Ltd

*Operated by Elect Care Consultants Limited.*

Elect Care Consultants Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2023

## Practical info

- Postcode: E8 3RH
- Registered manager: Solomon, Electra
- Local authority: Hackney
- Region: London
- City: London
- Last CQC check: 15/Feb/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-15

### Other

- Finding
  - Evidence: Positive feedback from relatives, with one stating they would recommend the service to others.
  - Published: 2023-02-15
- Finding
  - Evidence: Duty of candour understood and applied; provider open and honest when things go wrong with appropriate notifications to CQC and local authority.
  - Published: 2023-02-15
- Finding
  - Evidence: Strong partnership working with external health professionals including GPs, district nurses, and occupational therapists.
  - Published: 2023-02-15
- Finding
  - Evidence: Person-centred culture with people matched to staff who spoke the same language and care tailored to individual needs.
  - Published: 2023-02-15
- Finding
  - Evidence: Effective governance and quality monitoring systems including IPC audits, medication audits, and call monitoring audits, resolving previous breach of Regulation 17.
  - Published: 2023-02-15
- Finding
  - Evidence: Call monitoring system in place with weekly audits to ensure care visits were delivered on time.
  - Published: 2023-02-15
- Finding
  - Evidence: Staff received regular supervision, yearly appraisals, spot checks, and comprehensive induction, resolving previous breach of Regulation 18.
  - Published: 2023-02-15
- Finding
  - Evidence: Medicines managed safely with monthly audits, trained staff, competency checks, and correctly completed MAR records.
  - Published: 2023-02-15
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, references, and right-to-work verification, resolving previous breach of Regulation 19.
  - Published: 2023-02-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-15
- Finding
  - Using medicines safely
  - Published: 2023-02-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-15
- Finding
  - Staffing and recruitment
  - Published: 2023-02-15

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-02-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-15
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2295977412

HomeCare Compass is an independent guide and is not affiliated with the CQC.