# Snowball Care UK Ltd

Snowball Care UK Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 23/01/2020

## Practical info

- Postcode: SE1 1EN
- Registered manager: Ahmed, Sayeda
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 23/Apr/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-10-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-21

### Other

- Finding
  - Evidence: Positive feedback from people, relatives and staff about quality, consistency and responsiveness of care.
  - Published: 2023-10-21
- Finding
  - Evidence: Effective partnership working with health and social care professionals ensured timely responses to changing needs.
  - Published: 2023-10-21
- Finding
  - Evidence: Registered manager demonstrated open, transparent leadership and a commitment to continuous improvement.
  - Published: 2023-10-21
- Finding
  - Evidence: Personalised, accessible care plans were co-produced with people and relatives to support informed choice.
  - Published: 2023-10-21
- Finding
  - Evidence: Staff received Care Certificate induction, regular training with competency assessments, supervision and annual appraisals.
  - Published: 2023-10-21
- Finding
  - Evidence: Medicines administration records were accurate, regularly audited and had no unexplained gaps; senior staff observed competency in the field.
  - Published: 2023-10-21
- Finding
  - Evidence: Robust pre-employment and DBS checks ensured suitable staff recruitment.
  - Published: 2023-10-21
- Finding
  - Evidence: People felt safe and had consistent carers; risk assessments and management plans were regularly reviewed and updated.
  - Published: 2023-10-21
- Finding
  - Evidence: Sufficient staffing levels with rota planned to ensure assessed level of care
  - Published: 2022-06-01
- Finding
  - Evidence: People reported consistency of care workers and positive views of staff kindness and attentiveness
  - Published: 2022-06-01
- Finding
  - Evidence: Recruitment processes ensured suitable people were employed, including references, right to work, and DBS checks
  - Published: 2022-06-01
- Finding
  - Evidence: Staff understood the provider's safeguarding policy and procedures to follow to keep people safe from harm
  - Published: 2022-06-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-21
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-21
- Finding
  - Using medicines safely
  - Published: 2023-10-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-21
- Finding
  - Staffing and recruitment
  - Published: 2023-10-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-21
- Finding
  - Staffing and recruitment
  - Published: 2022-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2289017736

HomeCare Compass is an independent guide and is not affiliated with the CQC.