# Alpha-Imperial Private Ltd

Alpha-Imperial Private Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2023

## Practical info

- Postcode: LE4 7ST
- Registered manager: Puwai, Sandra
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 23/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection control measures were in place with staff trained and PPE always available.
  - Published: 2023-11-23
- Finding
  - Evidence: Staff respected people's end-of-life preferences including religious and cultural wishes.
  - Published: 2023-11-23
- Finding
  - Evidence: The registered manager understood duty of candour responsibilities and submitted statutory notifications appropriately.
  - Published: 2023-11-23
- Finding
  - Evidence: Care plans were improved and now detailed people's personal history, preferences and communication needs.
  - Published: 2023-11-23
- Finding
  - Evidence: Medicine was administered to people safely with an audit system in place.
  - Published: 2023-11-23
- Finding
  - Evidence: Risk assessments were improved from the last inspection and now covered potential risks for people and their homes.
  - Published: 2023-11-23
- Finding
  - Evidence: People and relatives were very satisfied with the personal care provided, describing staff as caring, friendly and respectful.
  - Published: 2023-11-23
- Finding
  - Evidence: Safe recruitment practices were in place to ensure only suitable staff worked at the service.
  - Published: 2023-11-23
- **governance** _(minor)_
  - Evidence: Systems measured the quality of the care provided by the service. Some of these lacked detail about issues such as timeliness of call times.
  - Published: 2023-11-23
- **missed_or_late_visits** _(moderate)_
  - Evidence: staff did not always attend calls on time to provide people with the personal care they needed. The registered manager acted on this finding promptly to ensure this was not repeated.
  - Published: 2023-11-23

### responsive

- Finding
  - End of life care and support
  - Published: 2023-11-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-23
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-11-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-23
- Finding
  - Using medicines safely
  - Published: 2023-11-23
- Finding
  - Staffing and recruitment
  - Published: 2023-11-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-11-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-23
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2288635271

HomeCare Compass is an independent guide and is not affiliated with the CQC.