# Assist Teignbridge

Assist Teignbridge is a CQC-regulated home-care agency in Dawlish.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 2018-07-19

## Practical info

- Postcode: EX7 9AW
- Registered manager: Fewings, Shirley
- Local authority: Devon
- Region: South West
- City: Dawlish
- Last CQC check: 2018-06-26

## Inspection findings

### Other

- Finding
  - Evidence: Clear, well-organised, up-to-date records; audit system in place; registered manager held Level 5 Diploma in Management of Volunteers
  - Published: 2021-10-30
- Finding
  - Evidence: Open culture with approachable management; staff morale very high with comments such as 'job satisfaction is through the roof'
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community links including volunteer centre, befriender matching, memory box project, and signposting to other services
  - Published: 2021-10-30
- Finding
  - Evidence: Assessments carried out before service commencement and reviewed at every visit; staff responded proactively to changes in wellbeing
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were kind, caring and compassionate; people described staff as friends and praised their respectful, polite manner
  - Published: 2021-10-30
- Finding
  - Evidence: Staff completed up-to-date training including NHS-accredited nail trimming training updated annually, and felt well supported with regular supervisions
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references, health screening and identity verification
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and comfortable with staff; safeguarding training was in place and staff understood reporting procedures
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-agency working with GPs, district nurses, social workers and other organisations for joined-up care.
  - Published: 2018-07-19
- Finding
  - Evidence: Open and approachable management; staff and people surveys showed high satisfaction with comments such as '5 stars, full marks'.
  - Published: 2018-07-19
- Finding
  - Evidence: Strong community partnerships, volunteer befriending service, and recognition with the Quality Assurance Mark for Health and Wellbeing in January 2018.
  - Published: 2018-07-19
- Finding
  - Evidence: Person-centred care planning with individual matching of staff to people and flexible scheduling arranged directly with service users.
  - Published: 2018-07-19
- Finding
  - Evidence: People spoke very highly of staff: 'Staff are lovely, we talk laugh and joke' and 'I don't know what I'd do without them.'
  - Published: 2018-07-19
- Finding
  - Evidence: Staff received up-to-date training including specialist input from NHS and district nurses; annual nail cutting training maintained.
  - Published: 2018-07-19
- Finding
  - Evidence: People felt safe and staff conducted risk assessments at every visit, including home environment checks and fire safety referrals.
  - Published: 2018-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-228733987

HomeCare Compass is an independent guide and is not affiliated with the CQC.