# Crossroads Care Surrey

*Operated by Surrey Crossroads.*

Crossroads Care Surrey is a CQC-regulated home-care agency in Leatherhead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/10/2023

## Practical info

- Postcode: KT22 7SU
- Registered manager: Huntington-Bradshaw, David
- Local authority: Surrey
- Region: South East
- City: Leatherhead
- Last CQC check: 06/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-06

### Other

- Finding
  - Evidence: Staff felt well supported through group and one-to-one meetings, supervisions, appraisals, and drop-in clinics.
  - Published: 2023-10-06
- Finding
  - Evidence: Relatives described the service as a lifeline, with the respite model positively impacting unpaid carers' mental health and wellbeing.
  - Published: 2023-10-06
- Finding
  - Evidence: A positive, open culture was described by staff and relatives, with the registered manager completing the NHS Leadership Academy Award in Senior Healthcare Leadership.
  - Published: 2023-10-06
- Finding
  - Evidence: Strong partnership working with other health and social care professionals, including local hospice and palliative care teams.
  - Published: 2023-10-06
- Finding
  - Evidence: The provider worked with Healthwatch Surrey to gather stakeholder feedback and build insight reports.
  - Published: 2023-10-06
- Finding
  - Evidence: Staff received specialist training aligned to The Care Certificate standards, including positive behaviour support.
  - Published: 2023-10-06
- Finding
  - Evidence: Comprehensive and personalised care plans documented individual preferences, communication needs, end of life wishes, and risk assessments.
  - Published: 2023-10-06
- Finding
  - Evidence: Safe recruitment procedures including thorough interview processes, reference checks, and DBS checks were evidenced in staff files.
  - Published: 2023-10-06
- Finding
  - Evidence: Strong continuity of care ensured through consistent staff allocation, with rotas reflecting efforts to match people with familiar care workers.
  - Published: 2023-10-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-06
- Finding
  - Using medicines safely
  - Published: 2023-10-06
- Finding
  - Staffing and recruitment
  - Published: 2023-10-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-06

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-10-06
- Finding
  - Working in partnership with others
  - Published: 2023-10-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2285457122

HomeCare Compass is an independent guide and is not affiliated with the CQC.