# Eagles Recruitment and Healthcare

*Operated by Eagles Recruitment and Healthcare Limited.*

Eagles Recruitment and Healthcare is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/03/2023

## Practical info

- Postcode: NR3 1YE
- Registered manager: Kaguda, Rudo
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 02/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, transparent and inclusive organisational culture with high staff morale and effective registered manager.
  - Published: 2023-03-02
- Finding
  - Evidence: Healthcare professionals praised the service for rapid, compassionate crisis and end-of-life care responses.
  - Published: 2023-03-02
- Finding
  - Evidence: Strong communication and engagement with people, relatives and staff via surveys, one-to-one meetings and supervisions.
  - Published: 2023-03-02
- Finding
  - Evidence: Effective infection prevention and control processes, with adequate PPE supply and a pandemic contingency plan.
  - Published: 2023-03-02
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, Right to Work verification and identification checks.
  - Published: 2023-03-02
- Finding
  - Evidence: Risk assessments were thorough, regularly reviewed and included environmental assessments of people's homes.
  - Published: 2023-03-02
- Finding
  - Evidence: Staff received robust induction, training, supervision and competency assessment, with all but one completing the Care Certificate.
  - Published: 2023-03-02
- Finding
  - Evidence: People received consistently person-centred care from compassionate, respectful and punctual staff who matched their individual needs and cultural backgrounds.
  - Published: 2023-03-02
- **staff_training** _(minor)_
  - Evidence: Staff had not received training in the MCA although this had been planned.
  - Published: 2023-03-02
- **medication_management** _(minor)_
  - Evidence: whilst medicines administration was being recorded, this did not adhere to local policy or best practice guidance.
  - Published: 2023-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2276565350

HomeCare Compass is an independent guide and is not affiliated with the CQC.