# Pure Life Homecare

*Operated by Altruistic (North Kent) Ltd.*

Pure Life Homecare is a CQC-regulated home-care agency in Whitstable.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/08/2022

## Practical info

- Postcode: CT5 3QZ
- Registered manager: Scott, Louise
- Local authority: Kent
- Region: South East
- City: Whitstable
- Last CQC check: 31/Aug/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-08-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-31
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-31

### Other

- Finding
  - Evidence: Open culture with duty of candour understood; staff felt supported and listened to
  - Published: 2022-08-31
- Finding
  - Evidence: Strong governance with regular audits, registered manager in post, breaches from previous inspection resolved
  - Published: 2022-08-31
- Finding
  - Evidence: Accessible Information Standard followed with large print, communication boards and picture cards
  - Published: 2022-08-31
- Finding
  - Evidence: Person-centred care plans with detailed preferences and protected characteristics recorded
  - Published: 2022-08-31
- Finding
  - Evidence: Mental capacity assessments completed and consent recorded in line with MCA
  - Published: 2022-08-31
- Finding
  - Evidence: Staff received comprehensive training including specialist areas (PEG, dementia, end of life, stoma, catheter care)
  - Published: 2022-08-31
- Finding
  - Evidence: Medicines managed safely with staff competency assessed and regular audits
  - Published: 2022-08-31
- Finding
  - Evidence: Sufficient staffing with consistent care teams; people reported no missed calls
  - Published: 2022-08-31
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references and full employment histories
  - Published: 2022-08-31
- Finding
  - Evidence: Risks to people were assessed, monitored and recorded with clear guidance for staff
  - Published: 2022-08-31

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-31
- Finding
  - Planning personalised care to meet people's needs, preferences, interests
  - Published: 2022-08-31
- Finding
  - End of life care and support
  - Published: 2022-08-31
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-31
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-31
- Finding
  - Using medicines safely
  - Published: 2022-08-31
- Finding
  - Staffing and recruitment
  - Published: 2022-08-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-31

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-31
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-08-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2276538651

HomeCare Compass is an independent guide and is not affiliated with the CQC.