# Wishes Care and Support Yorkshire

*Operated by Wishes Care and Support Yorkshire Ltd.*

Wishes Care and Support Yorkshire is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2022

## Practical info

- Postcode: HU5 4QZ
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 16/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Collaboration with external professionals recorded in care plans; specialist training provided
  - Published: 2023-01-19
- Finding
  - Evidence: Staff wore appropriate PPE; infection prevention and control measures in place
  - Published: 2023-01-19
- Finding
  - Evidence: Service demonstrated alignment with Right Support, Right Care, Right Culture principles
  - Published: 2023-01-19
- Finding
  - Evidence: Management approachable and engaged; duty of candour understood and applied
  - Published: 2023-01-19
- Finding
  - Evidence: Regular audits and governance processes in place; provider no longer in breach of Regulations 12, 17 or 18
  - Published: 2023-01-19
- Finding
  - Evidence: Sufficient staffing levels achieved through recent recruitment with thorough vetting procedures
  - Published: 2023-01-19
- Finding
  - Evidence: Effective safeguarding systems and trained staff; people reported feeling safe
  - Published: 2023-01-19
- Finding
  - Evidence: Medicines managed safely with staff training, competency checks and regular audits
  - Published: 2023-01-19
- Finding
  - Evidence: Personalised, regularly reviewed care plans and risk assessments in place to reduce risks
  - Published: 2023-01-19
- Finding
  - Evidence: People and staff gave positive feedback about the management team
  - Published: 2022-08-19
- Finding
  - Evidence: Staff attended regular meetings and were encouraged to give feedback
  - Published: 2022-08-19
- Finding
  - Evidence: Provider regularly engaged with people who use the service to check satisfaction
  - Published: 2022-08-19
- Finding
  - Evidence: Provider was assured to be using PPE effectively and following infection prevention and control measures
  - Published: 2022-08-19
- Finding
  - Evidence: Staff received training in the safe administration of medicines and their competency was checked regularly
  - Published: 2022-08-19
- Finding
  - Evidence: People told us their care staff were kind and considerate, they told us they felt safe
  - Published: 2022-08-19
- Finding
  - Evidence: Staff were recruited safely and attended a full programme of induction
  - Published: 2022-08-19
- **other** _(critical)_
  - Evidence: Medical attention was not always sought in a timely manner following falls, placing people at increased risk of harm.
  - Published: 2022-08-19
- **staff_training** _(moderate)_
  - Evidence: The provider were unable to produce records to confirm staff had received appropriate training in the safe care and support for people with a percutaneous endoscopic gastrostomy (PEG).
  - Published: 2022-08-19
- **care_planning** _(critical)_
  - Evidence: The provider had not altered risk assessments in a timely manner following incidents, placing people at increased risk of harm.
  - Published: 2022-08-19
- **staffing_levels** _(moderate)_
  - Evidence: Relatives told us they had been asked to step in to provide care when staffing numbers were low.
  - Published: 2022-08-19
- **missed_or_late_visits** _(moderate)_
  - Evidence: People told us that their care visits were often late and felt this was down to a lack of staff.
  - Published: 2022-08-19
- **record_keeping** _(critical)_
  - Evidence: The provider had failed to notify the CQC of multiple reportable incidents including allegations of abuse.
  - Published: 2022-08-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-19
- Finding
  - Using medicines safely
  - Published: 2022-08-19
- Finding
  - Staffing and recruitment
  - Published: 2022-08-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-19

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-19
- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-08-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2274489951

HomeCare Compass is an independent guide and is not affiliated with the CQC.