# Gordon Care Services Limited

Gordon Care Services Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/01/2018

## Practical info

- Postcode: E6 2JG
- Registered manager: Gordon, Sylvia
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 31/Jan/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Care workers reported feeling well-supported, with regular supervision and access to relevant training including autism and challenging behaviour
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure with clear timescales; no complaints received from people using the service
  - Published: 2020-01-29
- Finding
  - Evidence: Mental Capacity Act compliance evidenced through capacity assessments and best interests decision-making with families and local authority
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent care workers assigned to individuals, arriving on time, with prompt communication about any changes
  - Published: 2020-01-29
- Finding
  - Evidence: Regular spot checks, supervision, three-monthly care record audits, and staff appraisals with constructive feedback
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager with 10 years' experience, health and social care management qualification, and ISO 9001 certification achieved for quality management systems
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans written using 'I' statements, reflecting individual preferences, routines, life histories and communication needs
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines management handled safely with competency-assessed care workers and audited MAR sheets with no errors or omissions
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing with thorough recruitment checks including DBS, references, identity and right to work verification
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding policies and procedures updated October 2017, covering both adults and children, with all care workers up to date on safeguarding training
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2274402758

HomeCare Compass is an independent guide and is not affiliated with the CQC.