# Care Hand Service Ltd

Care Hand Service Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/07/2018

## Practical info

- Postcode: SW16 5LY
- Registered manager: Adedeji, Omoniyi
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 04/Jul/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred approach
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred care
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Relatives expressed satisfaction with care and reported people were treated with respect
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated awareness of privacy, dignity and promoting people's independence
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were individualised, addressing personal care, daily tasks, visit times, people's needs and preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Safeguarding policies and procedures were in place with whistleblowing policy and contact numbers
  - Published: 2021-10-30
- Finding
  - Evidence: People experienced consistency in care through regular, familiar care staff
  - Published: 2021-10-30
- Finding
  - Evidence: Majority of care workers were registered deaf and able to communicate in BSL, enabling effective communication with people using the service
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: there was a lack of consistency in the care records we looked at. We found that the quality of care documentation varied in each of the care plans we looked at
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: the service did not have effective systems and processes in place to assess, monitor and improve the quality of the services provided
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: there was a lack of evidence to confirm that staff had received supervision sessions
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: no evidence to confirm that three out of six members of staff had received further training other than the induction they received when they started working at the service
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: the service was not completing Medication Administration Records (MARs) when administering medicines to people. People were therefore at risk of not receiving their medicines safely
  - Published: 2021-10-30
- **care_planning** _(critical)_
  - Evidence: risk assessments contained limited information and some areas of potential risks to people had not been identified and included in the risk assessments
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care plan quality and consistency
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and individual needs
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - Management culture and accessibility
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2267354793

HomeCare Compass is an independent guide and is not affiliated with the CQC.