# Alzheimer's and Dementia Support Services, Safeharbour Memory Wellbeing Centre

*Operated by Alzheimer's and Dementia Support Services.*

Alzheimer's and Dementia Support Services, Safeharbour Memory Wellbeing Centre is a CQC-regulated home-care agency in Gravesend.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/05/2019

## Practical info

- Postcode: DA11 8AE
- Registered manager: Clark, Kelly
- Local authority: Kent
- Region: South East
- City: Gravesend
- Last CQC check: 26/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with local authority, healthcare professionals and trade associations
  - Published: 2022-06-16
- Finding
  - Evidence: Active board of trustees scrutiny and continuous improvement ethos
  - Published: 2022-06-16
- Finding
  - Evidence: Open, person-centred culture with staff initiatives such as 'About me' boxes funded and rolled out
  - Published: 2022-06-16
- Finding
  - Evidence: Safe recruitment process including DBS checks and employment history verification
  - Published: 2022-06-16
- Finding
  - Evidence: Robust electronic care planning system used to monitor visits, medicines and care as a live event
  - Published: 2022-06-16
- Finding
  - Evidence: Consistent staff visiting the same people, building strong relationships with families
  - Published: 2022-06-16
- Finding
  - Evidence: Individual risks assessed including dementia-specific risks such as self-neglect and continence
  - Published: 2022-06-16
- Finding
  - Evidence: Medicines safely managed with regular staff competency checks and follow-up of errors
  - Published: 2022-06-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-16
- Finding
  - Using medicines safely
  - Published: 2022-06-16
- Finding
  - Staffing and recruitment
  - Published: 2022-06-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-16
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-06-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-226611712

HomeCare Compass is an independent guide and is not affiliated with the CQC.