# Age UK Wakefield District - Home Support Services

*Operated by Age UK Wakefield District.*

Age UK Wakefield District - Home Support Services is a CQC-regulated home-care agency in Castleford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2023

## Practical info

- Postcode: WF10 1JD
- Registered manager: Cutts, Rebecca
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Castleford
- Last CQC check: 15/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Feedback mechanisms including surveys and a 'you said, we did' document drove service improvements.
  - Published: 2023-12-15
- Finding
  - Evidence: Staff received regular supervision, appraisals and felt well supported by management.
  - Published: 2023-12-15
- Finding
  - Evidence: Complaints and concerns were effectively investigated, actioned and responded to.
  - Published: 2023-12-15
- Finding
  - Evidence: Strong partnership working with district nurses, GPs, occupational therapists and social workers.
  - Published: 2023-12-15
- Finding
  - Evidence: Effective governance including incident and risk group, policy review group and workforce group.
  - Published: 2023-12-15
- Finding
  - Evidence: Positive, open culture with person-centred care evidenced through case studies showing increased independence.
  - Published: 2023-12-15
- Finding
  - Evidence: Staff were trained in safeguarding and felt comfortable raising concerns.
  - Published: 2023-12-15
- Finding
  - Evidence: Medicines were safely managed with an online MAR system and regular competency checks.
  - Published: 2023-12-15
- Finding
  - Evidence: People and relatives reported feeling safe; no missed care calls and staff arrived on time.
  - Published: 2023-12-15
- **governance** _(minor)_
  - Evidence: records audits were overdue and some records required signing. We have made a recommendation that the provider reviews their systems for auditing records.
  - Published: 2023-12-15
- **record_keeping** _(minor)_
  - Evidence: some improvement was required in relation to records audits. Whilst no harm to people had occurred, some care plans reviews were overdue and some required signing.
  - Published: 2023-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2258820076

HomeCare Compass is an independent guide and is not affiliated with the CQC.