# Leigh Court Centre

*Operated by Freeways.*

Leigh Court Centre is a CQC-regulated home-care agency in Abbots Leigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/08/2023

## Practical info

- Postcode: BS8 3RA
- Registered manager: Shepherd, Nicola
- Local authority: North Somerset
- Region: South West
- City: Abbots Leigh
- Last CQC check: 12/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-12
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-08-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-12

### Other

- Finding
  - Evidence: People and relatives gave consistently positive feedback; relatives described care as 'superb' and 'excellent'.
  - Published: 2023-08-12
- Finding
  - Evidence: Incident management included debrief sessions attended by specialists to embed learning.
  - Published: 2023-08-12
- Finding
  - Evidence: Effective partnership working with GPs, nurses, learning disability teams, local authorities and commissioners.
  - Published: 2023-08-12
- Finding
  - Evidence: Positive culture with staff recognised for contributions and described the organisation as 'like a family'.
  - Published: 2023-08-12
- Finding
  - Evidence: Medicines audits were in place and had already identified the MAR shortfalls found during inspection.
  - Published: 2023-08-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-12
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-08-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-12

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-12
- Finding
  - Using medicines safely
  - Published: 2023-08-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-12
- Finding
  - Staffing and recruitment
  - Published: 2023-08-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-12
- Finding
  - Working in partnership with others
  - Published: 2023-08-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-12
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-12
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2023-08-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-225670743

HomeCare Compass is an independent guide and is not affiliated with the CQC.