# Short Term Assessment and Re-ablement Service

*Operated by Rochdale Metropolitan Borough Council.*

Short Term Assessment and Re-ablement Service is a CQC-regulated home-care agency in Rochdale.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/01/2018

## Practical info

- Postcode: OL16 1PA
- Registered manager: Bedford, Katharine
- Local authority: Rochdale
- Region: North West
- City: Rochdale
- Last CQC check: 16/Jan/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Confidentiality
  - Published: 2021-10-30
- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Kindness and dignity
  - Published: 2021-10-30

### effective

- Finding
  - MCA and DoLS awareness
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Outcome forms and service user experience reviews were used to drive service improvements.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager was approachable and notified CQC of reportable incidents as required.
  - Published: 2021-10-30
- Finding
  - Evidence: Service worked effectively in partnership with NHS and a wide range of external professionals to support rehabilitation and independence.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust risk assessment process in place, commenced prior to first visit and updated by care staff on arrival.
  - Published: 2021-10-30
- Finding
  - Evidence: Adequate staffing levels were maintained with 24/7 cover; all people spoken with confirmed staff spent the required amount of time with them.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular individual and group supervisions were conducted, with annual appraisals and performance goal setting.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff completed all mandatory training including safeguarding, infection control, medicines administration, MCA and DoLS.
  - Published: 2021-10-30
- Finding
  - Evidence: People and external professionals consistently praised staff as kind, caring and supportive, with 100% of survey respondents strongly agreeing staff were caring and kind.
  - Published: 2021-10-30
- **safeguarding** _(minor)_
  - Evidence: once the initial check had been completed the service did not do any further checks in the future to ascertain if a staff member had received any cautions or convictions
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: no process to document the amount of medicines the person had been discharged with and that staff were responsible for administering
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: Not all the policies and procedures in place contained correct information to guide staff in their roles and responsibilities
  - Published: 2021-10-30
- **consent_capacity** _(critical)_
  - Evidence: support plans that were in place did not contain a signature or evidence that the person had been involved in and consented to the support being given
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Recruitment / DBS checks
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - External partnerships
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and audit
  - Published: 2021-10-30
- Finding
  - Policies and procedures
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2248974205

HomeCare Compass is an independent guide and is not affiliated with the CQC.