# Aroma Care Coventry

*Operated by Aroma Care People Ltd.*

Aroma Care Coventry is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 17/10/2019

## Practical info

- Postcode: CV3 4PE
- Registered manager: Bullous, Alison
- Local authority: Warwickshire
- Region: West Midlands
- City: Coventry
- Last CQC check: 19/Jan/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-31
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-31

### Other

- Finding
  - Evidence: Management team demonstrated openness and duty of candour; welcomed inspection and took post-visit action
  - Published: 2023-01-31
- Finding
  - Evidence: High satisfaction levels in quality questionnaires; over three quarters very satisfied in May and September 2022
  - Published: 2023-01-31
- Finding
  - Evidence: Staff attended 1-to-1 meetings and regular team meetings supported learning
  - Published: 2023-01-31
- Finding
  - Evidence: Mental capacity assessments completed and consent obtained before care provided
  - Published: 2023-01-31
- Finding
  - Evidence: People supported to access healthcare and staff worked in partnership with other agencies
  - Published: 2023-01-31
- Finding
  - Evidence: Staff training was up to date including MCA, safeguarding and infection control
  - Published: 2023-01-31
- Finding
  - Evidence: People felt safe with staff and safeguarding procedures were effective
  - Published: 2023-01-31
- Finding
  - Evidence: Staff recruited safely with references and DBS checks completed
  - Published: 2023-01-31
- **incident_learning** _(moderate)_
  - Evidence: Lessons had not been learned and opportunities to make improvements had been missed.
  - Published: 2023-01-31
- **missed_or_late_visits** _(moderate)_
  - Evidence: I do not always get the 30 minutes support I should. It's more like 10 minutes, but they (staff) do arrive more or less on time.
  - Published: 2023-01-31
- **governance** _(critical)_
  - Evidence: weekly medicine audits had not identified the issues we found which placed people at risk of receiving unsafe care.
  - Published: 2023-01-31
- **record_keeping** _(critical)_
  - Evidence: Accurate and up to date records in respect of each service user were not maintained.
  - Published: 2023-01-31
- **care_planning** _(critical)_
  - Evidence: 4 people had urinary catheters, but their care records lacked the information staff needed to help them identify and manage associated risks.
  - Published: 2023-01-31
- **medication_management** _(critical)_
  - Evidence: staff had administered doses of paracetamol to 3 people too close together. 1 person's records confirmed that had happened on 30 occasions in the 4 weeks prior to our visit.
  - Published: 2023-01-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-31
- Finding
  - Staffing and recruitment
  - Published: 2023-01-31
- Finding
  - Using medicines safely
  - Published: 2023-01-31
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-31

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-31
- Finding
  - Working in partnership with others
  - Published: 2023-01-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-01-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2244221725

HomeCare Compass is an independent guide and is not affiliated with the CQC.