# Kingfisher Court

*Operated by Cross Keys Homes Limited.*

Kingfisher Court is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/07/2019

## Practical info

- Postcode: PE2 8NZ
- Registered manager: Church, Gerardine
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 03/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-07-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-07-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-07-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-07-03
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-07-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-07-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-07-03

### Other

- Finding
  - Evidence: Complaints used as a learning tool with issues resolved to complainants' satisfaction
  - Published: 2020-01-29
- Finding
  - Evidence: People's nutritional and health needs met with strong multi-disciplinary working
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance systems including audits, compliance tracker and direct observations of staff
  - Published: 2020-01-29
- Finding
  - Evidence: Open, transparent leadership culture with registered manager described as approachable and supportive
  - Published: 2020-01-29
- Finding
  - Evidence: Stable, motivated workforce following improvements in staff retention and scheduling continuity
  - Published: 2020-01-29
- Finding
  - Evidence: Up-to-date, personalised care plans involving people and relatives in reviews
  - Published: 2020-01-29
- Finding
  - Evidence: People's dignity, privacy, independence and choice consistently respected by kind and caring staff
  - Published: 2020-01-29
- Finding
  - Evidence: Staff well-trained and supported through regular supervisions, spot checks and workplace observations
  - Published: 2020-01-29
- Finding
  - Evidence: Robust pre-employment checks including DBS, references and right to work verification
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were knowledgeable about safeguarding, able to identify signs of harm and appropriate reporting authorities
  - Published: 2020-01-29
- **person_centred_care** _(minor)_
  - Evidence: some weeks I have between 9 and 12 different carers in a week... Agency staff are not conversant with their duties, this can cause distress
  - Published: 2020-01-29
- **complaints_handling** _(minor)_
  - Evidence: only formal written complaints had been recorded. However, improvements were being made to record all complaints and concerns.
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: there had been eight errors occurring in the management of people's medicines
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-07-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-07-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2019-07-03
- Finding
  - Meeting people's communication needs
  - Published: 2019-07-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2019-07-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-07-03
- Finding
  - Continuous learning and improving care
  - Published: 2019-07-03
- Finding
  - Managers and staff being clear about their roles and understanding quality performance and risks
  - Published: 2019-07-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-07-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-07-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2240256494

HomeCare Compass is an independent guide and is not affiliated with the CQC.