# Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston)

*Operated by Kerr-Care At Home Services Ltd.*

Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) is a CQC-regulated home-care agency in New Malden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2026

## Practical info

- Postcode: KT3 3ST
- Registered manager: Kerr, Andree
- Local authority: Kingston upon Thames
- Region: London
- City: New Malden
- Last CQC check: 26/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care delivered compassionately in partnership with a local hospice palliative care team.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and inclusive culture with feedback gathered via independent satisfaction surveys, quarterly visits, and regular staff meetings.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider used electronic monitoring systems for staff training, visit punctuality, and medicines administration to maintain governance standards.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised, person-centred care plans reviewed at least quarterly with people involved in planning their own care.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, monthly appraisals, and direct observations of staff approximately every ten weeks ensured ongoing competency.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received thorough induction, mandatory training including Care Certificate, and specialist training for specific needs such as epilepsy awareness.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with a qualified pharmacist employed as medicines manager conducting regular spot checks.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding procedures in place; staff trained to recognise and report abuse with appropriate follow-up action taken.
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: the procedure was not clear about timescales for when a complainant should expect a response from the provider to a concern they might have raised.
  - Published: 2021-10-30
- Finding
  - Evidence: Annual satisfaction surveys conducted with action plans produced; November 2019 survey showed people were very happy with the service.
  - Published: 2020-04-17
- Finding
  - Evidence: Staff meetings held to discuss safeguarding, incidents, lessons learned, infection control and medicines records.
  - Published: 2020-04-17
- Finding
  - Evidence: Effective partnership working with health professionals including district nurses, occupational therapists and speech and language therapists.
  - Published: 2020-04-17
- Finding
  - Evidence: Registered manager undertook unannounced spot checks on staff to ensure care was delivered appropriately and safely.
  - Published: 2020-04-17
- Finding
  - Evidence: Regular quality monitoring audits covering medicines, care records, training, supervision, incidents and complaints, with actions taken on shortfalls.
  - Published: 2020-04-17
- Finding
  - Evidence: Care plans were person-centred, written in the first person, and regularly reviewed with involvement from people and their relatives.
  - Published: 2020-04-17
- Finding
  - Evidence: Medicines records (MARs) audited monthly by registered manager; staff competency in medicines administration formally assessed.
  - Published: 2020-04-17
- Finding
  - Evidence: Staff received comprehensive training including dementia awareness, MCA, medicines administration, moving and handling, and infection control.
  - Published: 2020-04-17
- Finding
  - Evidence: Robust recruitment procedures including full employment history, DBS checks, references and health declarations.
  - Published: 2020-04-17
- Finding
  - Evidence: People consistently reported feeling safe and well-treated, with no missed calls and reliable timekeeping from care staff.
  - Published: 2020-04-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2238952651

HomeCare Compass is an independent guide and is not affiliated with the CQC.