# Friendly Homecare

*Operated by Friendly Homecare Limited.*

Friendly Homecare is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/10/2023

## Practical info

- Postcode: W3 7QS
- Registered manager: Singh, Shiva
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 28/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Privacy and dignity
  - Published: 2020-01-29
- Finding
  - Kindness and relationships
  - Published: 2020-01-29

### effective

- Finding
  - Healthcare needs
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act / consent
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Safe recruitment procedures including DBS checks and references
  - Published: 2023-10-28
- Finding
  - Evidence: Effective partnership working with families and healthcare professionals
  - Published: 2023-10-28
- Finding
  - Evidence: Regular supervision every 3 months and spot checks to monitor staff performance
  - Published: 2023-10-28
- Finding
  - Evidence: Open and accessible management culture with registered manager maintaining direct contact with people and relatives
  - Published: 2023-10-28
- Finding
  - Evidence: Cultural and religious needs recorded and respected by staff
  - Published: 2023-10-28
- Finding
  - Evidence: Person-centred care plans with 'This is me' documents capturing social and background history
  - Published: 2023-10-28
- Finding
  - Evidence: Strong safeguarding systems and staff trained to recognise and report abuse
  - Published: 2023-10-28
- Finding
  - Evidence: Low staff turnover providing consistency of care with people supported by the same staff
  - Published: 2023-10-28
- **end_of_life_care** _(minor)_
  - Evidence: Care plans did not include people's end of life wishes.
  - Published: 2023-10-28
- **consent_capacity** _(moderate)_
  - Evidence: where people did not have the capacity to consent to their care, relatives without the legal authority to do so, had signed to give their consent to the care provided
  - Published: 2023-10-28
- Finding
  - Evidence: People's privacy and dignity were respected during personal care.
  - Published: 2020-01-29
- Finding
  - Evidence: Continuity of care was maintained with the same care workers supporting the same individuals.
  - Published: 2020-01-29
- Finding
  - Evidence: Safeguarding policies were up to date and care workers were trained to identify and report abuse.
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager was accessible and responsive; a 24/7 on-call system was in place.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning and review
  - Published: 2020-01-29

### safe

- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Safe recruitment
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Risk management
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and culture
  - Published: 2020-01-29
- Finding
  - Governance and audit systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2237562804

HomeCare Compass is an independent guide and is not affiliated with the CQC.