# The Nurse International Ltd

The Nurse International Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/07/2022

## Practical info

- Postcode: B6 7BH
- Registered manager: Ritchie, Wendy
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 30/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-10
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-10

### Other

- Finding
  - Evidence: Provider understood duty of candour responsibilities
  - Published: 2022-08-10
- Finding
  - Evidence: Care plans reflected protected characteristics and personal preferences
  - Published: 2022-08-10
- Finding
  - Evidence: Infection control practices followed including appropriate use of PPE in line with COVID-19 guidance
  - Published: 2022-08-10
- Finding
  - Evidence: Staff supported communication preferences including primary language other than English
  - Published: 2022-08-10
- Finding
  - Evidence: Relatives described staff as caring, friendly, kind and respectful
  - Published: 2022-08-10
- Finding
  - Evidence: Staff trained in safeguarding and understood how to protect people from abuse
  - Published: 2022-08-10
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post.
  - Published: 2022-08-10
- **other** _(moderate)_
  - Evidence: Risk assessments had been completed but these required more detail to ensure they covered all required risks and actions for staff to take
  - Published: 2022-08-10
- **care_planning** _(moderate)_
  - Evidence: Although a care plan was formed from the assessment it was not clear from the information what tasks staff should support the person with.
  - Published: 2022-08-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-10
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-08-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-10
- Finding
  - Using medicines safely
  - Published: 2022-08-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-10
- Finding
  - Staffing and recruitment
  - Published: 2022-08-10

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-10
- Finding
  - Promoting a positive, person-centred culture; engaging people, public and staff; partnership working
  - Published: 2022-08-10
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2233623172

HomeCare Compass is an independent guide and is not affiliated with the CQC.