# Lifeways Community Care (Swindon)

*Operated by Lifeways Community Care Limited.*

Lifeways Community Care (Swindon) is a CQC-regulated home-care agency in Swindon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SN5 7XP
- Registered manager: Topliss, Robert
- Local authority: Swindon
- Region: South West
- City: Swindon
- Last CQC check: 03/Mar/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to maintain relationships, interests and community involvement
  - Published: 2022-09-24
- Finding
  - Evidence: Staff promoted equality and diversity and provided culturally appropriate care
  - Published: 2022-09-24
- Finding
  - Evidence: Implementation of STOMP principles to avoid over-medication
  - Published: 2022-09-24
- Finding
  - Evidence: Manager visible, approachable and responsive to inspection feedback
  - Published: 2022-09-24
- Finding
  - Evidence: Strong communication support including individual communication plans/passports
  - Published: 2022-09-24
- Finding
  - Evidence: Good complaints policy with lessons learned shared across the team
  - Published: 2022-09-24
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE use
  - Published: 2022-09-24
- Finding
  - Evidence: Staff trained in safeguarding and knew how to recognise and report abuse
  - Published: 2022-09-24
- **communication_with_families** _(minor)_
  - Evidence: I don't receive any phone calls, letters or emails from them, I don't feel I am kept up to speed on medical issues
  - Published: 2022-09-24
- **leadership** _(moderate)_
  - Evidence: the success of this approach had been affected by changes in leadership at the service and the high use of agency staff.
  - Published: 2022-09-24
- **staffing_levels** _(minor)_
  - Evidence: some people told us that due to the funding they felt restricted by low staffing numbers.
  - Published: 2022-09-24
- **staff_competency** _(moderate)_
  - Evidence: We were not reassured that staff, agency staff in particular, understood the person's condition.
  - Published: 2022-09-24
- **governance** _(moderate)_
  - Evidence: Governance processes were not always effective in identifying shortfalls. For example, we found areas for improvement in care planning that were not identified prior to our inspection.
  - Published: 2022-09-24
- **record_keeping** _(moderate)_
  - Evidence: Records related to people's care were not always accurate or up-to-date.
  - Published: 2022-09-24
- **care_planning** _(moderate)_
  - Evidence: Some people's care plans were out-of-date or did not contain important information regarding their health and well-being.
  - Published: 2022-09-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-24
- Finding
  - Staffing and recruitment
  - Published: 2022-09-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-24
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-09-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-09-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-222812083

HomeCare Compass is an independent guide and is not affiliated with the CQC.