# Bluebird Care (Mid and West Cornwall)

*Operated by Starboard Tack Ltd.*

Bluebird Care (Mid and West Cornwall) is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Outstanding |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 12/04/2019

## Practical info

- Postcode: TR1 2DP
- Registered manager: Groves, Sharon
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 12/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people and families in care
  - Published: 2021-10-30
- Finding
  - Dignity, respect and privacy
  - Published: 2021-10-30
- Finding
  - Compassionate and person-centred care delivery
  - Published: 2021-10-30

### effective

- Finding
  - Visit scheduling and timeliness
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Active community engagement, including Dementia Friends membership and local events promoting the value of social care.
  - Published: 2021-10-30
- Finding
  - Evidence: Management actively supported staff wellbeing, including peer support networks, financial assistance, and recognition initiatives such as 'carer of the month' awards.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff induction fully integrating the Care Certificate, supported by regular supervision, appraisals, spot checks and ongoing training.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong leadership with clear values placing people at the heart of the service, supported by robust quality assurance and continuous improvement culture.
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative electronic care recording system enabled real-time monitoring of care delivery, allowing immediate response to any issues.
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, personalised care plans developed collaboratively with people and regularly reviewed, including life history and individual preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly consistent and stable staff teams matched to people by common interests, supporting strong relationships and continuity of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated exceptional caring attitudes, going 'the extra mile' with examples such as helping a person relearn to write their name and inventing 'twiddle muffs' for anxiety relief.
  - Published: 2021-10-30
- Finding
  - Evidence: People unanimously reported never experiencing a missed care visit, with robust procedures ensuring all planned visits were delivered regardless of conditions.
  - Published: 2021-10-30

### responsive

- Finding
  - Support for independence and community engagement
  - Published: 2021-10-30
- Finding
  - Complaints and concerns handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Missed visits and continuity of care
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing and managing risks to people
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse and improper treatment
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and workforce development
  - Published: 2021-10-30
- Finding
  - Quality assurance and continuous improvement
  - Published: 2021-10-30
- Finding
  - Leadership, culture and values
  - Published: 2021-10-30
- Finding
  - Working in partnership with others
  - Published: 2019-04-12
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2019-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2220033554

HomeCare Compass is an independent guide and is not affiliated with the CQC.