# Constantia Care Limited

Constantia Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/05/2023

## Practical info

- Postcode: N11 1NP
- Registered manager: Collier, Morag
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 16/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with healthcare professionals, local authorities and commissioners
  - Published: 2023-05-16
- Finding
  - Evidence: Open and transparent duty of candour practice with learning from incidents
  - Published: 2023-05-16
- Finding
  - Evidence: Embedded governance systems including audits, supervisions, surveys and spot checks
  - Published: 2023-05-16
- Finding
  - Evidence: Positive, person-centred culture with approachable management and good staff support
  - Published: 2023-05-16
- Finding
  - Evidence: Service operated within MCA framework with appropriate staff training
  - Published: 2023-05-16
- Finding
  - Evidence: Effective infection prevention and control with PPE training for all care workers
  - Published: 2023-05-16
- Finding
  - Evidence: Robust medicines management with annual competency assessments, audits and spot checks
  - Published: 2023-05-16
- Finding
  - Evidence: Detailed needs and environmental risk assessments completed before care began
  - Published: 2023-05-16
- Finding
  - Evidence: Care workers completed safeguarding training and understood reporting responsibilities
  - Published: 2023-05-16
- Finding
  - Evidence: Safe recruitment with pre-employment checks including 3 references, ID, right to work and DBS checks
  - Published: 2023-05-16
- **medication_management** _(minor)_
  - Evidence: There was an instance last year with one of the carers administering the wrong dose.
  - Published: 2023-05-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-16
- Finding
  - Using medicines safely
  - Published: 2023-05-16
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-16
- Finding
  - Staffing and recruitment
  - Published: 2023-05-16

### well_led

- Finding
  - Engaging and involving people, the public and care workers; Working in partnership with others
  - Published: 2023-05-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-16
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2023-05-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2219011122

HomeCare Compass is an independent guide and is not affiliated with the CQC.