# Housing & Support Solutions - Bridlington Region

*Operated by Housing And Support Solutions Limited.*

Housing & Support Solutions - Bridlington Region is a CQC-regulated home-care agency in Bridlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/07/2021

## Practical info

- Postcode: YO16 7QR
- Registered manager: Holroyd, Leah
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Bridlington
- Last CQC check: 09/Jul/2021 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-11

### Other

- Finding
  - Evidence: Positive team culture with staff feeling confident and supported in their roles.
  - Published: 2023-03-11
- Finding
  - Evidence: Statutory notifications were now being submitted appropriately following previous breach.
  - Published: 2023-03-11
- Finding
  - Evidence: The service demonstrated alignment with Right Support, Right Care, Right Culture statutory guidance.
  - Published: 2023-03-11
- Finding
  - Evidence: Staff had developed positive relationships with people, leading to people feeling safe and happy.
  - Published: 2023-03-11
- Finding
  - Evidence: Improvements made to mental capacity assessments and best interest decision records since last inspection.
  - Published: 2023-03-11
- Finding
  - Evidence: People were supported to have maximum choice and control, with staff working in the least restrictive way possible.
  - Published: 2023-03-11
- Finding
  - Evidence: Assessments of people's needs and choices were detailed, completed with people and their families, and reviewed regularly.
  - Published: 2023-03-11
- Finding
  - Evidence: Improvements made to staff supervision since last inspection; staff reported feeling well supported.
  - Published: 2023-03-11
- Finding
  - Evidence: Staff received training and supervision to ensure they had the skills and support for their role.
  - Published: 2023-03-11
- **communication_with_families** _(minor)_
  - Evidence: Staff confirmed they take part in surveys but do not always get feedback. Relatives and professional surveys had not been sent out due to the COVID-19 pandemic.
  - Published: 2023-03-11
- **person_centred_care** _(minor)_
  - Evidence: Satisfaction surveys were carried out with staff and people; but these were at provider level. This meant the service could not always identify what was working well in the service.
  - Published: 2023-03-11
- **governance** _(moderate)_
  - Evidence: Management audits were carried out to identify improvements. However, the actions were not always detailed and did not show how this had been embedded in the service.
  - Published: 2023-03-11
- **record_keeping** _(moderate)_
  - Evidence: Systems were not in place to record additional staff training and qualifications. The provider had requested a copy of staff certificates in July 2020, but this was not in place at the time of inspection.
  - Published: 2023-03-11
- **supervision_appraisal** _(moderate)_
  - Evidence: staff were still not receiving annual appraisals to promote their development.
  - Published: 2023-03-11

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-11
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-11
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2218425922

HomeCare Compass is an independent guide and is not affiliated with the CQC.