# Scott Care's Medway Branch

*Operated by Scott Care Limited.*

Scott Care's Medway Branch is a CQC-regulated home-care agency in Rochester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/12/2022

## Practical info

- Postcode: ME2 4DP
- Registered manager: Arney, Lisa
- Local authority: Medway
- Region: South East
- City: Rochester
- Last CQC check: 14/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-30
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-30

### Other

- Finding
  - Evidence: Close working relationships with GPs, district nurses, occupational therapists, and local authority commissioners
  - Published: 2022-12-30
- Finding
  - Evidence: Complaints investigated and resolved; nine formal complaints between January–July 2022 satisfactorily resolved
  - Published: 2022-12-30
- Finding
  - Evidence: Staff received appropriate training including Care Certificate, MCA/DoLS, and mandatory training
  - Published: 2022-12-30
- Finding
  - Evidence: New registered manager making improvements; staff noted better communication and approachability
  - Published: 2022-12-30
- Finding
  - Evidence: Provider resolved previous breaches of Regulations 9, 11, and 16 since the last comprehensive inspection
  - Published: 2022-12-30
- Finding
  - Evidence: Medicines administered safely with MAR audits, risk assessments, and annual staff competency checks
  - Published: 2022-12-30
- Finding
  - Evidence: Effective infection prevention and control systems including regular spot checks and adequate PPE supplies
  - Published: 2022-12-30
- Finding
  - Evidence: Care plans were person-centred and reflected people's individual needs, preferences and life history
  - Published: 2022-12-30
- Finding
  - Evidence: People received kind, compassionate care with dignity and respect maintained at all times
  - Published: 2022-12-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-30
- Finding
  - Using medicines safely
  - Published: 2022-12-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-30
- Finding
  - Staffing and recruitment
  - Published: 2022-12-30

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-221658269

HomeCare Compass is an independent guide and is not affiliated with the CQC.