# Anco Care Services Limited

Anco Care Services Limited is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: MK9 2FR
- Registered manager: Boadu, Thomasine
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 12/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-10-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-10-01

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: Staff received induction including training courses and shadowing experienced staff.
  - Published: 2025-10-01
- Finding
  - Evidence: People and relatives felt confident issues would be resolved promptly by the management team.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff worked effectively with health and social care professionals including district nurses and GPs.
  - Published: 2025-10-01
- Finding
  - Evidence: People and relatives reported staff were caring, kind, attentive and treated people with dignity and respect.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff used PPE such as masks and aprons to reduce the risk of infection spread.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff were reliable, usually arrived on time and stayed for the full length of the scheduled visit.
  - Published: 2025-10-01
- Finding
  - Evidence: Safe recruitment practices were followed, ensuring staff had the right character and experience.
  - Published: 2025-10-01
- **leadership** _(moderate)_
  - Evidence: The registered manager was also the nominated individual and provider...there were no other persons involved or accountable for strengthening the oversight.
  - Published: 2025-10-01
- **person_centred_care** _(moderate)_
  - Evidence: People's care records did not contain detailed information about their routines, needs and day to day preferences.
  - Published: 2025-10-01
- **record_keeping** _(critical)_
  - Evidence: MAR being completed on days which didn't exist, for example 29th to 31 February, or being signed by staff who were different to those on shift.
  - Published: 2025-10-01
- **staff_training** _(moderate)_
  - Evidence: Records of staff training contained gaps and were undated so there was no easy reference system to know whether training remained in date or had lapsed.
  - Published: 2025-10-01
- **consent_capacity** _(critical)_
  - Evidence: Documentation put in place was not completed fully or effectively...People remained at risk of having decisions made which were not in their best interests.
  - Published: 2025-10-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-10-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-10-01
- Finding
  - Using medicines safely
  - Published: 2025-10-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-10-01
- Finding
  - Continuous learning and improving care
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2216136559

HomeCare Compass is an independent guide and is not affiliated with the CQC.