# Bluebird Care Wandsworth, Putney and Battersea

*Operated by Corden Assist Limited.*

Bluebird Care Wandsworth, Putney and Battersea is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 02/07/2022

## Practical info

- Postcode: SW18 2SJ
- Registered manager: Jones, Bryce
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 02/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Responsive complaints handling and lessons-learnt approach following incidents
  - Published: 2022-07-02
- Finding
  - Evidence: Continuous learning culture with quarterly senior management meetings and quality assurance framework
  - Published: 2022-07-02
- Finding
  - Evidence: Digital portal giving people, relatives and staff 24-hour access to care notes, plans and schedules
  - Published: 2022-07-02
- Finding
  - Evidence: Strong partnership working with NHS, district nurses, GPs and community organisations to reduce social isolation
  - Published: 2022-07-02
- Finding
  - Evidence: Effective infection prevention and control measures including PPE use and COVID-19 procedures
  - Published: 2022-07-02
- Finding
  - Evidence: Robust recruitment with values-based interviewing and informal mentoring of new staff
  - Published: 2022-07-02
- Finding
  - Evidence: Safe medicines management supported by a digital system with audits and competency testing
  - Published: 2022-07-02
- Finding
  - Evidence: Holistic, person-centred risk assessments developed in partnership with people, relatives and healthcare professionals
  - Published: 2022-07-02
- Finding
  - Evidence: Exceptionally well-led service with open, honest and transparent culture
  - Published: 2022-07-02
- Finding
  - Evidence: Robust safeguarding systems and processes that protected people from abuse
  - Published: 2022-07-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-02
- Finding
  - Using medicines safely
  - Published: 2022-07-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-02
- Finding
  - Staffing and recruitment
  - Published: 2022-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-02

### well_led

- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-07-02
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-02
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-07-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2216119816

HomeCare Compass is an independent guide and is not affiliated with the CQC.