# Crimson Hill Support

*Operated by Crimson Hill Support Ltd.*

Crimson Hill Support is a CQC-regulated home-care agency in North Petherton, Bridgwater.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/11/2025

## Practical info

- Postcode: TA6 6PY
- Registered manager: Durham, Louise
- Local authority: Somerset
- Region: South West
- City: North Petherton, Bridgwater
- Last CQC check: 06/Nov/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service worked in partnership with a range of health and social care professionals including social workers, GPs and pharmacies.
  - Published: 2022-12-08
- Finding
  - Evidence: Staff received certified de-escalation and restraint training complying with Restraint Reduction Network Training standards.
  - Published: 2022-12-08
- Finding
  - Evidence: People and relatives expressed high satisfaction with care staff and felt their loved ones were safe.
  - Published: 2022-12-08
- Finding
  - Evidence: Positive feedback from professionals regarding leadership, responsiveness and communication.
  - Published: 2022-12-08
- Finding
  - Evidence: Good infection control practices with adequate PPE access and staff training.
  - Published: 2022-12-08
- Finding
  - Evidence: Medicines were managed safely, supporting people's independence and achieving good health outcomes.
  - Published: 2022-12-08
- Finding
  - Evidence: Staff were aware of signs of abuse and how to report concerns through appropriate channels, with effective working with other agencies.
  - Published: 2022-12-08
- **staffing_levels** _(moderate)_
  - Evidence: There were some staff vacancies within the service. These were covered by staff picking up additional hours and regular agency staff.
  - Published: 2022-12-08
- **record_keeping** _(minor)_
  - Evidence: We identified two policies that needed reviewing to ensure they were up to date and reflected current practice and legislation.
  - Published: 2022-12-08
- **governance** _(critical)_
  - Evidence: The provider had failed to ensure the governance systems fully effective in identify shortfalls and addressing them. Regulation 17 (1) (2) (a)
  - Published: 2022-12-08
- **incident_learning** _(moderate)_
  - Evidence: Incidents of restraint were not always reviewed in a timely manner to ensure any immediate actions were taken.
  - Published: 2022-12-08
- **care_planning** _(critical)_
  - Evidence: Plans were not always detailed, up to date or reviewed regularly. Plans referred to 'high' and 'low' level restraint holds without any details of what holds staff should use and when.
  - Published: 2022-12-08
- **safeguarding** _(critical)_
  - Evidence: Incident forms recorded staff had on occasions used unplanned and inappropriate restraint for one person. This was a breach of regulation 13 (Safeguarding service users from abuse and improper treatment)
  - Published: 2022-12-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-08
- Finding
  - Using medicines safely
  - Published: 2022-12-08
- Finding
  - Staffing and recruitment
  - Published: 2022-12-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-08

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2209806046

HomeCare Compass is an independent guide and is not affiliated with the CQC.