# Aspire Support

*Operated by Aspire Living Limited.*

Aspire Support is a CQC-regulated home-care agency in Hereford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 07/08/2019

## Practical info

- Postcode: HR1 2EA
- Registered manager: Waters, Susan
- Local authority: Herefordshire, County of
- Region: West Midlands
- City: Hereford
- Last CQC check: 22/Feb/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-24
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-03-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-24

### Other

- Finding
  - Evidence: Safe recruitment practices including DBS checks
  - Published: 2022-03-24
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2022-03-24
- Finding
  - Evidence: Inclusive, empowering culture created by the registered manager
  - Published: 2022-03-24
- Finding
  - Evidence: Staff trained in MCA and DOLS, respecting people's consent and choices
  - Published: 2022-03-24
- Finding
  - Evidence: Person-centred care promoting choice, dignity and independence (Right Support, Right Care, Right Culture)
  - Published: 2022-03-24
- Finding
  - Evidence: Effective infection prevention and control measures in line with COVID-19 guidance
  - Published: 2022-03-24
- Finding
  - Evidence: Safe medicines management with trained staff and competency checks
  - Published: 2022-03-24
- Finding
  - Evidence: People felt safe and were supported by staff who knew them well
  - Published: 2022-03-24
- **incident_learning** _(minor)_
  - Evidence: We discussed the importance of ensuring the correct identification was on all statutory notifications prior to submitting.
  - Published: 2022-03-24
- **governance** _(minor)_
  - Evidence: The provider and registered manager told us they would continue to develop their governance systems, to ensure staff were consistently provided with the level of guidance required
  - Published: 2022-03-24
- **care_planning** _(minor)_
  - Evidence: We identified some areas within people's care records, such as guidance provided to staff to support people to remain safe, which required more detail.
  - Published: 2022-03-24
- **record_keeping** _(minor)_
  - Evidence: some information about people's risks were located in a number of different places. For example, within people's care plans.
  - Published: 2022-03-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-24
- Finding
  - Using medicines safely
  - Published: 2022-03-24
- Finding
  - Staffing and recruitment
  - Published: 2022-03-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-24
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-03-24
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements
  - Published: 2022-03-24
- Finding
  - Duty of candour and openness when things go wrong
  - Published: 2022-03-24
- Finding
  - Promoting a positive, person-centred, inclusive and empowering culture
  - Published: 2022-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2206520209

HomeCare Compass is an independent guide and is not affiliated with the CQC.