# IRC Care Services Limited

IRC Care Services Limited is a CQC-regulated home-care agency in Oxted.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/01/2020

## Practical info

- Postcode: RH8 0BT
- Registered manager: Busingye, Samantha
- Local authority: Surrey
- Region: South East
- City: Oxted
- Last CQC check: 21/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and religious needs
  - Published: 2023-04-20
- Finding
  - Promoting independence
  - Published: 2023-04-20
- Finding
  - Dignity and privacy
  - Published: 2023-04-20
- Finding
  - Kindness and compassion of staff
  - Published: 2023-04-20

### effective

- Finding
  - Mental Capacity Act compliance
  - Published: 2023-04-20
- Finding
  - Access to healthcare professionals
  - Published: 2023-04-20
- Finding
  - Needs assessment and care planning
  - Published: 2023-04-20
- Finding
  - Staff induction, training and supervision
  - Published: 2023-04-20

### Other

- Finding
  - Evidence: Staff felt valued and supported by the registered manager.
  - Published: 2023-04-20
- Finding
  - Evidence: Complaints were investigated and responded to appropriately.
  - Published: 2023-04-20
- Finding
  - Evidence: People's legal rights were protected under the Mental Capacity Act 2005.
  - Published: 2023-04-20
- Finding
  - Evidence: Staff had access to an on-call service and contingency plans were in place for unforeseen circumstances.
  - Published: 2023-04-20
- Finding
  - Evidence: People's cultural and religious needs were respected.
  - Published: 2023-04-20
- Finding
  - Evidence: Accidents and incidents were monitored and action taken to minimise recurrence.
  - Published: 2023-04-20
- Finding
  - Evidence: Medicines were managed safely with electronic MAR records reducing missing signatures.
  - Published: 2023-04-20
- Finding
  - Evidence: Safe recruitment processes were followed including DBS checks and references.
  - Published: 2023-04-20
- Finding
  - Evidence: People's dignity, privacy and independence were respected by caring staff.
  - Published: 2023-04-20
- Finding
  - Evidence: People were supported by regular, consistent staff who knew them well and built trusting relationships.
  - Published: 2023-04-20

### responsive

- Finding
  - Complaints handling
  - Published: 2023-04-20
- Finding
  - End of life care planning
  - Published: 2023-04-20
- Finding
  - Person-centred care planning
  - Published: 2023-04-20

### safe

- Finding
  - Infection control
  - Published: 2023-04-20
- Finding
  - Medicines management
  - Published: 2023-04-20
- Finding
  - Staffing levels and safe recruitment
  - Published: 2023-04-20
- Finding
  - Risk management
  - Published: 2023-04-20
- Finding
  - Safeguarding people from abuse
  - Published: 2023-04-20

### well_led

- Finding
  - Staff culture and team working
  - Published: 2023-04-20
- Finding
  - People's feedback and engagement
  - Published: 2023-04-20
- Finding
  - Staff spot checks and oversight
  - Published: 2023-04-20
- Finding
  - Quality assurance and governance systems
  - Published: 2023-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2205174908

HomeCare Compass is an independent guide and is not affiliated with the CQC.