# Deben View

*Operated by Orwell Housing Association Limited.*

Deben View is a CQC-regulated home-care agency in Woodbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/11/2023

## Practical info

- Postcode: IP12 4BQ
- Local authority: Suffolk
- Region: East
- City: Woodbridge
- Last CQC check: 18/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-11-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-18

### Other

- Finding
  - Evidence: People and relatives expressed high satisfaction: 'I would not be anywhere else, [registered manager] does a great job.'
  - Published: 2023-11-18
- Finding
  - Evidence: Strong community engagement including 're-wilding' project and partnerships with schools and volunteers.
  - Published: 2023-11-18
- Finding
  - Evidence: Robust governance including audits, improvement plans, spot checks, and duty of candour processes.
  - Published: 2023-11-18
- Finding
  - Evidence: Person-centred care plans documented individual preferences, communication needs, and end-of-life decisions.
  - Published: 2023-11-18
- Finding
  - Evidence: Staff received comprehensive training including mandatory, specialist (dementia, diabetes, epilepsy) and Care Certificate induction.
  - Published: 2023-11-18
- Finding
  - Evidence: Ongoing recruitment significantly reduced agency staff use, ensuring consistency of care.
  - Published: 2023-11-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-11-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-11-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-18
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-11-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-18
- Finding
  - Using medicines safely
  - Published: 2023-11-18
- Finding
  - Staffing and recruitment
  - Published: 2023-11-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-18
- Finding
  - Continuous learning and improving care
  - Published: 2023-11-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-220311518

HomeCare Compass is an independent guide and is not affiliated with the CQC.