# Pitches View

*Operated by Orwell Housing Association Limited.*

Pitches View is a CQC-regulated home-care agency in Reydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2022

## Practical info

- Postcode: IP18 6PA
- Registered manager: Waters, Sonia
- Local authority: Suffolk
- Region: East
- City: Reydon
- Last CQC check: 29/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-29
- Finding
  - Staff working with other agencies; Supporting people to access healthcare services
  - Published: 2022-04-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-29

### Other

- Finding
  - Evidence: Positive, open culture with visible and approachable registered manager
  - Published: 2022-04-29
- Finding
  - Evidence: Effective quality assurance and auditing systems with improvement plans
  - Published: 2022-04-29
- Finding
  - Evidence: Strong partnership working with GPs, community matron, OTs and social workers
  - Published: 2022-04-29
- Finding
  - Evidence: Consistent staff team well known to people; high staff retention
  - Published: 2022-04-29
- Finding
  - Evidence: Person-centred care plans reflecting individuality, dignity and independence
  - Published: 2022-04-29
- Finding
  - Evidence: Staff received induction, training, supervisions and competency observations
  - Published: 2022-04-29
- Finding
  - Evidence: Robust infection control with PPE provision and regular COVID-19 testing
  - Published: 2022-04-29
- Finding
  - Evidence: Medicines administered as prescribed with regular competency checks and stock audits
  - Published: 2022-04-29
- Finding
  - Evidence: Enough staff to cover planned visits with safe recruitment checks completed
  - Published: 2022-04-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-29
- Finding
  - Using medicines safely
  - Published: 2022-04-29
- Finding
  - Staffing and recruitment
  - Published: 2022-04-29
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-29

### well_led

- Finding
  - Engaging and involving people, the public and staff; Continuous learning and working in partnership
  - Published: 2022-04-29
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-04-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-220311472

HomeCare Compass is an independent guide and is not affiliated with the CQC.