# London Borough of Hounslow Home Care

*Operated by London Borough of Hounslow.*

London Borough of Hounslow Home Care is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/11/2022

## Practical info

- Postcode: TW3 3EL
- Registered manager: Ore, Carole
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 18/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and families felt empowered, consulted, and involved in care planning; survey feedback used to drive service improvements.
  - Published: 2022-11-18
- Finding
  - Evidence: Strong partnership working with healthcare therapists and shared electronic health records enabling joined-up care.
  - Published: 2022-11-18
- Finding
  - Evidence: Cultural diversity of staff reflected the diverse needs of people using the service; language and cultural matching facilitated.
  - Published: 2022-11-18
- Finding
  - Evidence: Positive, person-centred culture with strong outcomes; most people regained independence within the six-week reablement period.
  - Published: 2022-11-18
- Finding
  - Evidence: Robust governance and audit systems effectively implemented; breaches of Regulations 12 and 17 from previous inspection fully remediated.
  - Published: 2022-11-18
- Finding
  - Evidence: Infection prevention and control systems in place, including PPE provision and COVID-19 updated procedures.
  - Published: 2022-11-18
- Finding
  - Evidence: Effective safeguarding systems in place; staff trained to recognise and report abuse; provider responded appropriately to allegations.
  - Published: 2022-11-18
- Finding
  - Evidence: Medicines management was safe, with staff training, competency checks, and a shared computerised records system with healthcare professionals.
  - Published: 2022-11-18
- Finding
  - Evidence: Sufficient staffing levels maintained; provider refused new referrals if unable to meet staffing requirements.
  - Published: 2022-11-18
- Finding
  - Evidence: Risks to people's safety were regularly assessed, monitored and updated in collaboration with healthcare therapists, supporting reablement and independence.
  - Published: 2022-11-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2200669237

HomeCare Compass is an independent guide and is not affiliated with the CQC.