# 5 Care Services Limited

*Operated by 5 Care Services Ltd.*

5 Care Services Limited is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2023

## Practical info

- Postcode: WS2 8HB
- Registered manager: Moore, Satwinder
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-28
- Finding
  - Supporting people to live healthier lives and working with other agencies
  - Published: 2023-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-28

### Other

- Finding
  - Evidence: Complaints system overseen by operations manager with analysis for learning after resolution
  - Published: 2023-08-09
- Finding
  - Evidence: Staff drop-in sessions introduced to improve wellbeing and offer informal support
  - Published: 2023-08-09
- Finding
  - Evidence: Partnership working improved with health and social care professionals, including district nurses and GPs
  - Published: 2023-08-09
- Finding
  - Evidence: Personalised care plans reviewed with detailed individual preferences, communication needs and dietary requirements
  - Published: 2023-08-09
- Finding
  - Evidence: Registered manager open and transparent about previous failings, sharing learning with staff, people and relatives
  - Published: 2023-08-09
- Finding
  - Evidence: New governance processes and audits implemented covering medicines, falls, accidents, incidents, call timing, complaints and safeguarding
  - Published: 2023-08-09
- Finding
  - Evidence: Competency assessments carried out with each staff member to ensure skills required for the role
  - Published: 2023-08-09
- Finding
  - Evidence: Staff arrived on time with monitoring systems reviewing call times daily to address lateness
  - Published: 2023-08-09
- Finding
  - Evidence: Medicines auditing system introduced providing weekly oversight and reducing risk of missed doses
  - Published: 2023-08-09
- Finding
  - Evidence: Detailed risk assessments now in place, reviewed when people's needs changed, including for choking and skin integrity risks
  - Published: 2023-08-09

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-28

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-219868345

HomeCare Compass is an independent guide and is not affiliated with the CQC.